Technician pay and diagnostic authorization
- Choose how each technician is paid: a percentage of eligible closed-job margin or an hourly rate from recorded work sessions.
- Hourly technicians can start and stop time on assigned jobs; On My Way or ETA can begin a session, and job completion stops it.
- Collect a customer's diagnostic-fee acknowledgment before troubleshooting, separate from later repair-estimate approval.
- The dated diagnostic signature and fee stay on the job and can appear on invoices created for that service call.