Terms of Service

1. Parties and acceptance

The agreement is between you and Kereon Inc. ("Kereon," "we," "us," or "our"), a software development company and the owner and operator of the Taskrol product. The hosted software, websites, and related services we make available in connection with Taskrol are together called the "Service." "You" means the person or entity that registers. By creating an account, clicking through onboarding, or continuing to use the Service after we post changes, you agree to these Terms and to our Privacy Policy. If you sign up for an organization, you state that you have authority to bind that organization.

We supply hosted software and integrations for the Taskrol platform. You decide how to use it in the field and with your customers, and you bear responsibility for outcomes of that use, including regulatory compliance that applies to your trade and region.

2. What the Service includes

Taskrol helps appliance repair and similar field-service businesses coordinate work. Depending on plan and configuration, capabilities may include—without guaranteeing any particular feature at all times—job and client records, parts and inventory views, estimates and invoices, payment facilitation through independent processors, SMS or voice channels offered via telecom partners, team and multi-company setups, map views powered by third-party map data, and reporting derived from information you enter.

We are not your lawyer, accountant, insurer, or phone carrier. We are not a party to contracts between you and your customers.

3. Eligibility and account security

You must be at least 18. Information you supply at signup should stay accurate. You are responsible for safeguarding passwords, API tokens, and devices used to reach Taskrol, and for everything done under your credentials unless you notify us promptly of compromise. We may refuse service or close accounts involved in abuse, fraud, or serious policy violations.

4. Fees, renewals, and refunds

4.1 Billing and automatic renewal

Paid subscriptions renew automatically at the end of each billing cycle — monthly or annual, as selected at checkout — until cancelled. The price, the cycle, and any add-ons are shown before you confirm the purchase. Charges are processed by an independent payment company; their terms also apply. You authorize us to charge the payment method on file for renewals, for seat and company changes you make, and for usage-based services you enable. You can cancel renewal at any time from the subscription page; cancellation takes effect at the end of the current paid period, and you keep access until then. We may adjust pricing with advance notice; your continued subscription after the notice period may mean you accept the new price. Failed charges may lead to suspension until the balance is resolved. Taxes and carrier pass-through fees are your responsibility where applicable.

4.2 Free plan and trial

The Solo plan is free and is not a trial. Paid plans include a free trial where offered at signup; you are not charged if the subscription is cancelled before the trial ends.

4.3 Monthly subscriptions — no refunds

Fees for monthly subscriptions are non-refundable once charged, except where a refund is required by applicable law. If you cancel, you keep access until the end of the paid month. We do not issue refunds or credits for partial months, unused seats, or periods when you did not use the Service.

4.4 Annual subscriptions — early termination

Annual prepayment is discounted against monthly pricing in exchange for a commitment to the full term. If you cancel an annual subscription before the end of its term, you may choose either of the following:

• Keep access, no refund. Renewal stops and you keep access until the end of the paid term.
• End early, partial refund. The subscription ends when we process your request, and we refund 20% of the price paid for the full months remaining at that date (months that have not yet started). The remainder is retained as recovery of the annual discount and of costs incurred for the shortened commitment, which the parties agree is a reasonable estimate of our losses and not a penalty.

This section applies to annual purchases and renewals made on or after the Effective date above; earlier purchases remain under the terms in effect when they were made.

4.5 Usage charges and add-on packs

Charges for consumed usage — calls, text messages, and AI actions — are non-refundable. Prepaid packs and credits are non-refundable once purchased and expire per the pack terms shown at purchase, except where a refund is required by applicable law.

4.6 App store purchases

If you subscribed through the Apple App Store or Google Play, billing, cancellation, and refunds for that purchase are handled by the store under its own terms. Refund decisions for store purchases are made by the store, not by us.

4.7 Rights that cannot be waived

Nothing in this section limits rights you hold under mandatory law of the place where you live, including any consumer withdrawal or cooling-off rights that cannot be excluded by contract. Where such rights apply, they control over this section.

4.8 Requesting a refund; disputes

Refund requests must be sent from an account owner to [email protected]. Approved refunds go to the original payment method; we submit them within 10 business days of approval, and posting time then depends on your bank. If you believe a charge is wrong, contact us before disputing it with your card issuer — a chargeback filed while we are actively resolving a billing question may lead to suspension of paid features until the dispute is resolved.

5. Text messages and phone calls

Where Taskrol helps you send SMS or place calls, you remain responsible for obeying the Telephone Consumer Protection Act, carrier codes of conduct, state telemarketing and recording statutes, and any other rules that govern outreach to the public. That includes documenting consent where required, honoring STOP and similar opt-out mechanisms quickly, and maintaining internal do-not-contact lists you need. If you record calls, you alone determine whether notice or consent is required in each state or country you touch.

Carriers may delay, block, or filter messages; we cannot guarantee delivery or read receipts.

5.1 Notices to homeowners or commercial clients

When your customer gives a mobile number in the course of requesting service, it is your obligation—not Taskrol's—to secure any legally required permission before texting. Typical messages might cover scheduling changes, technician ETA, or billing follow-up tied to real jobs. Frequency tracks how often that customer interacts with you. Standard carrier messaging rates may apply to the recipient.

5.2 Stopping SMS

Where supported, replying STOP to a message may end SMS from that sending path. Customers may also work directly with your office. They may email [email protected] if they need help identifying which account sent traffic. A one-time confirmation text may follow an opt-out. Stopping SMS does not automatically unsubscribe the person from email or voice contact unless you handle that separately.

Informal summary: Understanding SMS consent (opt-in / opt-out).

6. Permitted use and your materials

You will not misuse Taskrol: no illegal activity, no harassment, no impersonation of another business, no attempt to break security, no scraping that overloads systems, and no resale of access unless we sign a separate written deal. You grant Taskrol a non-exclusive license to host, copy, transmit, and display data you upload ("Your Content") strictly to operate, secure, and improve the Service and to meet legal duties. You promise you have the rights needed for Your Content and that it does not infringe others.

7. Relationship with your customers

Warranty work, pricing disputes, refunds, and safety issues belong between you and your customer. Taskrol does not supervise your technicians on site and does not guarantee the accuracy of data you type in.

8. Intellectual property

Taskrol retains all rights in the software, documentation, and branding outside Your Content. We grant you a revocable, non-transferable license to use the Service for your internal business while in good standing. Suggestions you volunteer may be implemented without royalty.

9. Vendors beyond Taskrol

Card networks, hosting companies, telecom vendors, and map providers are independent. Their outages, policy shifts, or price changes are outside our control; we are not liable for their performance except as expressly required by law.

10. Warranty disclaimer

EXCEPT WHERE THE LAW FORBIDS, TASKROL PROVIDES THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED OPERATION.

11. Limitation of damages

TO THE FULLEST EXTENT ALLOWED, TASKROL'S AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID TASKROL IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. WE ARE NOT LIABLE FOR LOST PROFITS, LOST DATA, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW PART OF THE ABOVE; IN THOSE STATES OUR LIABILITY IS CAPPED AT THE MAXIMUM PERMITTED.

12. Indemnity

You will defend and reimburse Taskrol, its owners, employees, and contractors for third-party claims, fines, and reasonable defense costs arising out of (i) Your Content, (ii) your communications with the public, (iii) your breach of these Terms or law, or (iv) bodily injury or property damage alleged to stem from services you perform (except to the extent caused by Taskrol's gross negligence as finally adjudicated).

13. Ending access

You may stop renewing per in-app billing controls or by written notice where available. We may suspend or terminate for non-payment, risk to the platform, or material breach. When access ends, your license stops. We may retain records as outlined in the Privacy Policy. Refunds follow Section 4.

14. Governing law; venue

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Subject to mandatory consumer protections where you live, you consent to the exclusive jurisdiction of state and federal courts in Delaware for disputes that are not subject to informal resolution.

15. Miscellaneous

These Terms and the Privacy Policy are the entire agreement on this subject. If one clause is invalid, the rest remain. Taskrol may assign its rights; you may not assign without consent. Delay in enforcement is not a waiver. Section titles are for convenience only.

16. Changes

We may post revised Terms on the site and bump the effective date. If you keep using Taskrol after the new date, you accept the revision. If you disagree, close your account and stop using the Service.

17. Contact

Kereon Inc. — software development company; operator of the Taskrol product

[email protected]

taskrol.com