Buyer’s guide
Jobber Alternatives: 10 Tools for the Shop That Has Outgrown a Custom Field
By Oleg Goriachev — owner, Cactus Appliance, Orange County, California; founder, Taskrol. Vendor pages read ; page last reviewed . Dates per vendor are at the bottom.
The short answer
Housecall Pro is the nearest replacement for Jobber: the same multi-trade shape on web, iOS, and Android, with Property Profiles, an opt-in record of make, model, serial, and install date per address, where Jobber gives you a custom field. Workiz is the move for a shop that wants the phone inside the CRM and its Thumbtack, Angi, and Google Local Services Ads leads landing there. If appliances are all you fix and most calls need a part, choose a tool that models the machine: Taskrol ties the model number to fitting parts and to your own van and warehouse stock; Rossware if warranty-network dispatch pays the bills.
The shop that goes looking for a Jobber alternative is usually a happy one. The techs like the app and the customers like Client Hub. Nobody is angry at the software. What has changed is quieter than that: the shop has started asking questions its system can't answer. What did we put in this dryer the last time we were here? Is the part for this model already on one of our trucks? Jobber stores the model number, in a custom field, faithfully. It doesn't know what a model number means.
I own an appliance repair shop in Orange County, California, and I built Taskrol, so one of the ten products below is mine. I have never run Jobber. Everything on this page about it comes from its own site, read on September 1, 2026, and eight of the nine other products are described the same way, from their documentation and nothing else. The exception is Housecall Pro. My shop ran on it for years before we moved to Taskrol, and that is the one entry here I can write from having paid the bill.
The page is built on one question, and I'd ask it of any product you're considering: what does the system model, and what does it merely store? Jobber models a client, a property, a quote, a job, and an invoice. Those are things it understands, with screens, workflows, and reports behind each of them. The appliance is a custom field bolted onto one of them: text, number, or dropdown. A custom field will hold whatever you type. It won't tell you what fits the machine or whether you already own the part. Every product below is placed by how far past that it goes, and by how much of what you like about Jobber survives the move.
Two rules held throughout. I don't quote another vendor's prices, because a price changes faster than a page does, so each entry describes the pricing shape and links the vendor's own page. And where a vendor's documentation is silent I write "not published", which is a different claim from "doesn't exist". Taskrol sits third, and its entry argues the placement rather than assuming it. If your business also does plumbing or HVAC, the first two entries are your list and mine is not.
What Jobber does well
Written first, on purpose. If none of this describes a problem you have, the rest of the page is not for you and you should stay where you are.
- Client Hub. A customer opens a portal at any hour, approves the quote, sees when the technician is due, and pays, and none of that needs anyone in your office to pick up the phone. It's the reason a lot of shops chose Jobber in the first place, and nothing appliance-specific on this list has an equivalent.
- Quotes with optional line items. The customer chooses which optional lines to accept, on the quote itself, without a second conversation.
- QuickBooks Online sync, on the Connect tier and above. If your bookkeeper's whole month runs through QuickBooks Online, Jobber keeps the two in step, and that is something my own product does not do.
- The rating. A 4.8 on the App Store across close to 14,000 reviews is printed on Jobber's own appliance page, and whatever you think of star ratings, a number that size means the app is easy to live in for a great many people.
- The pool of people who already know it. Hiring a dispatcher who has used Jobber before is easy, and a new hire who knows the tool is training time you don't spend.
- It runs where you already are. Web, iOS, and Android, with a 14-day trial of Grow, so a shop can check an upper tier before paying for any.
- The custom field can be made to travel. A field set on a quote can be transferred forward through the workflow to the job and the invoice, so a model number typed at quoting time follows the work instead of being typed twice.
Jobber’s own pages → read
Why shops leave Jobber
- The appliance is a field, not a thing. Jobber's appliance page says you can keep model and serial numbers with the customer, and its help center shows how: custom fields, text or number or dropdown, on clients, properties, quotes, jobs, and invoices. There is no equipment module. A field holds the number, nothing in the system is built around the machine the number belongs to, and the pages I read describe no history kept per machine.
- The field itself is gated. Custom fields are "available on select plans", in Jobber's own words, so whether the appliance has a home in your account depends on which plan you bought.
- Parts are nowhere on the appliance page. It describes no parts and no inventory at all, and I found nothing that connects a model number to the parts that fit it or to what's already on a truck. For a shop where a part is needed on most calls, that's the leak: you buy a part you already own, and no report ever shows it.
- Job costing is a Grow feature, per Jobber's own pages, and Grow is the third of four tiers. The number that says whether a repair made money after the part and the drive is a mid-ladder feature. The tiers climb by headcount, one user on Core and blocks of five, ten, or fifteen above it with extra users billed monthly, so a three-tech shop with one office seat is already shopping in the middle of the ladder for a number it needs on day one.
- Warranty dispatch is not published. If ServiceBench or ServicePower jobs are part of your week, nothing on Jobber's pages describes a link to any network, and "not published" is as far as I'll go. Shops that live on that work tend to go looking for the products further down this list that name the networks.
- It's built for every home-service trade at once. Client, property, quote, job, invoice: the right five objects for a plumber, whose job is the job. In our trade the job is the machine, and a business that has started to feel that difference is the business this page is for.
At a glance
Who each one is for, and how much of what’s said about it below I lived rather than read. Every entry’s reasons, and the reasons against it, are in the list underneath — this table deliberately doesn’t repeat them.
| Alternative | Best for | How I know |
|---|---|---|
| 1. Housecall Pro | The like-for-like move for a multi-trade shop that wants the appliance to have a record | Ran it, |
| 2. Workiz | Shops whose jobs come from Thumbtack, Angi, and Local Services Ads, and who want the phone inside the CRM | Read their pages, |
| 3. Taskrol | Appliance-only shops, one to five techs, where the model number should drive the parts | Ran it, |
| 4. ServiceM8 | Small iPhone crews, priced by jobs not seats, with an accountant on Xero or QuickBooks Online | Read their pages, |
| 5. Service Fusion | Office-heavy shops on QuickBooks that want a flat price and unlimited logins | Read their pages, |
| 6. Orcatec | Multi-trade shops that want a free scheduler with QuickBooks Online and a parts list, and will accept a form as the appliance record | Read their pages, |
| 7. ServiceTitan | Ten-plus technicians with a warehouse and someone to run the purchasing | Read their pages, |
| 8. Smart Service | Shops whose bookkeeper lives in QuickBooks, Desktop above all, and who want a per-unit record | Read their pages, |
| 9. Rossware (ServiceDesk) | Warranty-dispatched appliance shops with a Windows back office and someone who owns the setup | Read their pages, |
| 10. ApplianceOps | Appliance shops of up to five techs on Android, with home-warranty work and basements to work in | Read their pages, |
“Not published” anywhere below means the pages I read don’t mention it. It doesn’t mean the feature doesn’t exist.
The list
1. Housecall Pro
First-hand · pages read
- Best for
- The like-for-like move for a multi-trade shop that wants the appliance to have a record
- What changes if you move here
- Same shape as Jobber, multi-trade on web, iOS, and Android, and the one product on this list I ran in my own shop, for years, before Taskrol existed. The reason it's first is Property Profiles: an opt-in app under My Apps, holding make, model, serial number, install date, item type, a display name, and notes for each address, attached to the job. That is a record with named parts, which is more than a custom field is. The rest of the surface is the strongest in the category for filling the calendar: dispatch to the closest technician, a website product, online booking, reminders, review management, and marketing campaigns, plus Instapay deposits and a published card-processing rate lower than Taskrol's. QuickBooks sync is there. The trial is 14 days without a card, so all of this can be checked rather than believed.
- Watch for
- Seats and add-ons. Basic includes one user, and Essentials and Max come with a block of seats and bill the rest monthly, so count the dispatcher. GPS, Payroll, Campaigns, Voice, and CSR AI each add a line, and API access, recurring service plans, and route optimization are top-tier features. The record stops at the record: from the documentation, Property Profiles doesn't reach parts or stock, the appliance page doesn't mention inventory, and the parts side is a flat-rate price book. Our techs photographed the model sticker on every call anyway, and I haven't tested Property Profiles since we left. Opening a job and creating a customer took more operations than they should. That's the shape you'd be buying: a better appliance record than Jobber's, with the same headcount arithmetic and a parts side that still doesn't know what you own.
2. Workiz
Documentation-based · pages read
- Best for
- Shops whose jobs come from Thumbtack, Angi, and Local Services Ads, and who want the phone inside the CRM
- What changes if you move here
- Workiz moves the phone into the system. Calls, texts, and emails sit in one dashboard, Genius AI Answering picks up and books emergency callers around the clock, and the recording of the call is filed against the job. Its appliance page lists Google's Local Services Ads, Angi, and Thumbtack as full integrations, so a lead from any of those becomes a job in Workiz rather than an email to chase. The same page mentions tracking purchase orders for parts on back-order, and sales proposals in a Good, Better, Best format, and QuickBooks syncs on every tier rather than from the middle up, which is one gate fewer than Jobber's. On the modelling question, Workiz does something Jobber's pages don't: it describes an inventory that tracks stock levels and flags what's running low, and purchase orders to refill it.
- Watch for
- The appliance record goes from a custom field to nothing described. Make, model, and serial don't appear on Workiz's appliance page at all, so on the modelling question this is a step backward from Jobber, and the honest reason it's second rather than first. The inventory and the purchase orders live on the Ultimate tier only, with service plans, and custom reports begin at Pro. The three Genius products, Phone, Answering, and Marketing, are priced on top of the tier, so the reason you came is a separate line on the invoice. Warranty-network dispatch is not published. The trial is seven days, which is short for a shop that wants to run a real week through it.
3. Taskrol
First-hand · pages read
- Best for
- Appliance-only shops, one to five techs, where the model number should drive the parts
- What changes if you move here
- Taskrol models the machine. Each unit has brand, model, and serial, and every visit, part, invoice, and callback is attached to that unit, so the history of one dryer is a record you open, not a search you run. A callback under warranty keeps the number of the job it came from. The parts search takes the model number and runs it against a catalog, so it offers only parts that fit that model, and the same screen shows the cell on your own van where one is sitting, the shared warehouse count, and the catalog price beside them. Parts that need buying go to a shopping list: a personal one per technician on the free Solo plan, a company-wide one on Pro. Manuals and exploded diagrams sit on the job from Basic up. Three signatures on the invoice: one to authorize diagnosis before the machine is touched, one to approve the estimate, one at completion. A job can be handed to another shop, or taken from one and billed on their invoice, without leaving the app. Pricing is flat, not per seat: Solo costs nothing for a single technician with unlimited jobs and no card, Basic is one seat at a flat price, Pro is flat with three users included, and SMS is unlimited. Web, iOS, and Android.
- Watch for
- No QuickBooks, in either direction, which is the first thing a Jobber shop on Connect or above will notice. No dispatch link to any OEM or home-warranty network, so ServiceBench and ServicePower shops should read Rossware and ApplianceOps below. The free plan carries a trimmed set of reports. On design we're behind the funded incumbents, and coming from the best-rated app in the category you will feel that. Public reviews are close to nonexistent, since we're new, so you'd be trusting a trial rather than a crowd. And it does one trade: a business that takes plumbing or HVAC work too doesn't have a replacement for Jobber here at all.
Why third and not first: Jobber serves every home-service trade and Taskrol serves one. A shop that runs plumbing or HVAC alongside appliances can move to Housecall Pro or Workiz and keep its whole business in one system; it can't move to us at all, so ranking us above them would answer a narrower question than the one in the page title. Why third and not lower: on the question this page is built on, what the system models, the two generalists above still store the appliance rather than model it, and none of the products below models it while running on the same platforms as Jobber. Rossware runs its core on a Windows desktop, ApplianceOps ships no native iOS app, ServiceTitan and Smart Service are quote-only, and ServiceM8 is iPhone-first with a Lite app for Android. Taskrol is the first entry on the list where the model number drives the parts search and the parts search knows your own stock, and its apps are on web, iOS, and Android, where Jobber's are.
4. ServiceM8
Documentation-based · pages read
- Best for
- Small iPhone crews, priced by jobs not seats, with an accountant on Xero or QuickBooks Online
- What changes if you move here
- ServiceM8 aims at sole traders and teams up to 20 staff, and it's the entry here where the machine becomes a thing with its own record without the product being an appliance tool. Asset Management gives each unit an asset type, a location on site, custom fields, photos, and a QR label, globally unique, that you stick to the machine and scan, with service reports generated from completed forms. The design has commercial sites in mind, air conditioners and fire extinguishers, but a washer is an asset too, and scanning a label at the door beats typing a model number into a field. Pricing is by monthly job volume rather than seats: the free tier is one user with a cap on jobs per month, and the paid tiers lift the cap in steps and put no limit on users, so a dispatcher costs nothing. Every plan syncs to Xero, to QuickBooks Online, and to MYOB, and iPhone Tap to Pay is included.
- Watch for
- iPhone first. Android gets a Lite app with the basics, and one Android tech makes that a hard constraint. Asset Management is an add-on that starts on the Growing tier, so the record you're coming for is a paid extra. Nothing on ServiceM8's pages describes parts or inventory, so the asset knows it exists and has a history, but not what fits it or what you own. Pricing by job count cuts the other way for a busy solo tech, who leaves the free tier fast. Warranty-network dispatch is not published.
5. Service Fusion
Documentation-based · pages read
- Best for
- Office-heavy shops on QuickBooks that want a flat price and unlimited logins
- What changes if you move here
- Flat pricing with unlimited users on all three tiers, Starter, Plus, and Pro, so the dispatcher, the office manager, and the bookkeeper all log in without a seat charge, which is the opposite of Jobber's blocks. The QuickBooks sync runs in both directions and covers customers, products and services, deposits, invoices, payments. Every plan comes with onboarding and unlimited phone support. What the appliance page does describe is the day-to-day surface: estimates, scheduling, pre-job texts, a web-booking portal for customers, eSignature, and payment, which covers much of the same ground as Client Hub and the Jobber calendar, though the portal is described for booking rather than for approving a quote. Inventory management and job costing arrive on the Plus tier, so unlike Jobber's pages there is a stock module described, one step up the ladder.
- Watch for
- A flat price for a full office is a lot of price for a two-tech shop; the seats you aren't using are in the number. No make, model, or serial on the appliance page and no parts there either. Equipment tracking shows up elsewhere in their feature marketing, and what a record holds isn't on the pages I read, so on the modelling question this is "not published" rather than a step up. ServiceCall.ai (call recording, transcription, routing) and GPS fleet tracking are add-ons. No free trial is mentioned, which matters when you're leaving a product that let you try Grow for 14 days. Warranty-network dispatch is not published.
6. Orcatec
Documentation-based · pages read
- Best for
- Multi-trade shops that want a free scheduler with QuickBooks Online and a parts list, and will accept a form as the appliance record
- What changes if you move here
- Orcatec comes out of Rancho Santa Fe, California, calls itself all-in-one home-services software, and lists fifteen trades with appliance repair among them. Its free plan covers scheduling and dispatch, call recording, GPS, commissions, and a QuickBooks Online sync, and QuickBooks Online on a free plan is something Jobber's pages put on Connect and above. On the modelling question it sits exactly where Jobber does: the appliance is a custom data-entry form on the job, with fields for the model, the serial number, and the problem description. But the appliance page also describes a spare-parts inventory and a supplies-order feature, which is a parts side Jobber's pages don't have, and AI route optimization on top.
- Watch for
- Pricing is by request: the pricing page is a form you fill in, and the site's line is that you pay for the features you choose. Reasonable, and impossible to size from the outside. More than a note, less than a record: a form holds the model number for that job, and nothing on the pages describes a history per machine. That is the same step Jobber is on, so the reason to move here is the free plan and the parts list, not the record. Warranty-network dispatch is not published.
7. ServiceTitan
Documentation-based · pages read
- Best for
- Ten-plus technicians with a warehouse and someone to run the purchasing
- What changes if you move here
- ServiceTitan is the product on this list that models the most, and it charges accordingly. Pricebook, Capacity Planning, Job Histories, and Purchasing & Inventory are among the eight features its appliance page leads with, alongside Timesheets, Dispatching, Custom Forms, and Service Agreements. The appliance lives in equipment records and job histories, and the inventory is built as a system rather than a list: stock held at many locations, trucks and warehouses both; purchase orders and vendor returns; transfers and adjustments between locations; barcode scanning; replenishment triggered automatically from a stock list per location; and a technician in the field who can check what's there and reserve or request it. QuickBooks Online, and also Desktop Premier and Enterprise. If the reason you're leaving Jobber is that the business got bigger than the tool, this is the direction, and of the generalists here, its pages describe the most of both halves: an equipment record, and your own stock by location.
- Watch for
- Priced per technician, sold by quote through a demo, so there's no trial to click and no price to read. The packages are Starter, Essentials, and The Works. Mobile estimates sit above Starter; advanced reporting, commission tracking, and memberships are The Works features; and Marketing Pro, Pricebook Pro, and Fleet Pro are sold on top as Pro products. At two or three technicians you'd be paying per tech for capacity planning and purchasing you don't have the office to run. Coming from a self-serve product with a 14-day trial, the buying process alone is a different world. Warranty-network dispatch is not published.
8. Smart Service
Documentation-based · pages read
- Best for
- Shops whose bookkeeper lives in QuickBooks, Desktop above all, and who want a per-unit record
- What changes if you move here
- Smart Service describes itself as a QuickBooks add-on, "built around QuickBooks" rather than bolted onto it, and on the modelling question it is the best-documented generalist on this list. Its appliance page lists a record per unit for washer, dryer, refrigerator, range, dishwasher: make, model, and serial; fault codes, with the model-plate photo taken on site; diagnostic notes and photos; parts used; warranty status with its expiration date; and the service history. That is the record a custom field pretends to be. The page states that parts inventory is visible before dispatch. There's a cloud version for QuickBooks Online or Desktop, and a Desktop version that installs on the same computer as QuickBooks Desktop; the technician app, iFleet, runs on both iOS and Android, and technicians can be assigned by skill.
- Watch for
- Quote-based pricing, with onboarding and data conversion in the quote and support renewed annually, so you can't size it from the website; the argument on their pricing page is that a two-truck shop shouldn't pay what a fifty-tech operation pays. The depth of that parts inventory isn't published, so the record is documented and the stock behind it is not. Warranty-network dispatch is not published. And this is a product built around QuickBooks; if your books aren't there, you're buying its reason for existing and not using it.
9. Rossware (ServiceDesk)
Documentation-based · pages read
- Best for
- Warranty-dispatched appliance shops with a Windows back office and someone who owns the setup
- What changes if you move here
- Rossware is the incumbent in this trade. ServiceDesk was written by someone who owned an appliance repair company, the site claims more than thirty years, and it models more of the trade than anything else here. Parts are keyed to the type of machine and the make they fit, with a minimum quantity per truck and per stock room, and the stock list shows each unique item, what it cost, which truck or shelf holds it, and how long it has been sitting. Technicians raise special orders from the field. Warranty dispatch is the other half: the DispatchLinks add-on names twelve networks, Samsung, LG, ServiceBench, ServiceLive, ServicePower, and Dispatch.me, plus Warrantech, PC Richard & Son, American Home Shield, First American Home Warranty, Fidelity National, and Old Republic, with a job created when a dispatch lands and status pushed back. Jobber's pages publish neither a parts-to-machine link nor a network.
- Watch for
- Its core runs as a Windows desktop program, by their own FAQ, and "cloud" means a Windows Server they will host for you. Coming from Jobber, that is the largest change of habit on this page, and it's why the entry sits ninth despite modelling the most. QuickBooks: exports only, no direct integration, per their FAQ. Hosting, the technician app, SmartParts, SD-Dealer, SD-CyberOffice, and DispatchLinks are each priced separately, and route optimization is charged per use, so price the stack you'll actually run rather than the core. One more thing to read before you sign: the copyright line is Fullsteam Software Holdings, which means the company has been acquired.
10. ApplianceOps
Documentation-based · pages read
- Best for
- Appliance shops of up to five techs on Android, with home-warranty work and basements to work in
- What changes if you move here
- ApplianceOps calls itself the CRM built only for appliance repair. The author is a technician with close to twenty years in the trade, and the target is precise: a one-person operation at the small end, a five-person store with a parts counter, resale, and delivery at the large end. On the modelling question it's thorough. Every machine on a call becomes its own block on the invoice, priced by machine type, residential, commercial, sealed-system, or LP, and each block carries that machine's service history. Stock is an append-only ledger. Parts owed on open invoices pool into one Parts-to-Order list, and each closed invoice reports its margin. Then the list of what you won't find on Jobber's pages at all. It works fully offline: signatures, payments, and invoices with zero bars in a basement. Home-warranty split billing runs through a draft, submitted, approved, paid workbench, and dispatch emails from ServicePower, AHS, Choice, and First American are parsed into work orders. Type in an error code and the AI diagnosis returns OEM part numbers, for Whirlpool, Maytag, KitchenAid, GE, Frigidaire, Bosch, Samsung, and LG. One plan shape, all features included at every level, and no percentage taken on card payments.
- Watch for
- The app for the field is on Google Play for Android; on an iPhone it's a browser install, because there is no native iOS app, and for an iPhone crew leaving the best-rated app in the category that is the reason it's last. QuickBooks Online gets a bulk push once a night, not a live sync. By its own description this is a small team, and their pages showed me no independent reviews. I haven't run it.
What Jobber models, and what it only stores
Open Jobber and look at what has its own screen. A client. A property under the client. A quote, a job, an invoice, each with its own status, its own workflow, and its own reports. Those five objects are what Jobber models, and it models them well; the App Store rating is the result. Now find the appliance. Jobber's appliance page says you can keep model and serial numbers with the customer, and the help center shows how: a custom field, text, number, or dropdown, on the client, the property, the quote, the job, or the invoice, which you can make transferable forward so the field on the quote lands on the job. That is storage. The number is kept faithfully. Nothing in the system is built around it.
The difference shows up on the second visit, not the first. A dryer you fixed eighteen months ago fails again. In a system that models the machine, you open the machine and see the visit, the part you fitted, the invoice, and whether the callback is under warranty. In a system that stores a model number in a field, you search the jobs at that address and read. The pages I read for Jobber describe no equipment module, nothing about a history kept per unit, and no parts or inventory at all. So what the model number can do once it's stored is be read by a human.
Custom fields come in three types, and each one fails the appliance in its own way. Text takes anything, including typos, so two visits to the same machine can carry two spellings of one model number. A number field is for numbers, and most model numbers have letters in them. A dropdown needs a list somebody maintains, and the list of models your technicians will meet this year is not one anybody can keep by hand. None of that is a bug. A custom field is doing exactly what it's for. The trade is asking it to be an equipment record, and it isn't one.
The question for every product below is the same. Where does the model number go, and what does the system do with it once it's there?
I ran into the same wall on Housecall Pro, which at least has Property Profiles, and the page about leaving that product is here: Housecall Pro alternatives. The two pages share most of their vendors and disagree on the order, because the shops leaving each product are asking different questions.
Where the appliance lives on each alternative
Three groups. The first stores it, like Jobber. Orcatec puts model and serial in a custom form on the job, one notch up from a field because the form is built for the purpose, and its appliance page adds a spare-parts inventory. Workiz's appliance page doesn't mention the appliance at all, no make, model, or serial, so on the record it's a step down from Jobber; what it adds is an inventory module and purchase orders on its top tier, plus the phone and the leads. Service Fusion's appliance page has no record either, and while equipment tracking appears elsewhere in its marketing, what a record holds is not published.
The second group records it. Housecall Pro's Property Profiles holds make, model, serial, install date, item type, and notes per address and attaches to jobs, an opt-in app rather than a field, and the record doesn't reach parts or stock. ServiceM8's Asset Management gives the unit a type, a location, custom fields, photos, and a QR label, with service reports from completed forms, and nothing on its pages describes parts. ServiceTitan has equipment records and job histories, and its inventory runs across trucks and warehouses with purchase orders and barcode receiving. Smart Service documents the fullest per-unit record of any generalist, make, model, serial, service history, warranty status and expiration, parts used, fault codes, model-plate photos, and states that parts inventory is visible before dispatch without saying how deep it goes.
The third group models it, in the sense that the record drives what happens next. On Rossware, parts are keyed to the type of machine and the make they fit, minimum quantities are held per truck and per stock room, and a technician can raise a special order from the field. On ApplianceOps every machine is its own invoice block with its own history, stock is a ledger, open invoices pool into a Parts-to-Order list, and an error code returns OEM part numbers for eight brands. On Taskrol the unit carries brand, model, and serial with every visit, part, invoice, and callback attached, and the model number drives a catalog search that shows only parts that fit and, beside each one, whether it's already in a van cell or on the warehouse shelf.
Jobber's pages put it in the first group and describe nothing on the parts side. Every product here except Workiz and Service Fusion publishes at least as much of a record as Jobber does; the question is how far past it you need to go, and what you're willing to give up to get there.
The same three groups, drawn across the whole category of fourteen products rather than as Jobber replacements, are in the full appliance repair software comparison.
The custom-field test, run on Jobber first
Do this before any demo, on the account you already have. Pick a machine you've repaired twice. Put its model number in a custom field on the property if it isn't there already, then try to answer two questions from inside Jobber: which jobs were on this exact machine, and which part did you fit last time. Time how long it takes and count how many screens you pass through. That's your baseline, and it's what a custom field can do.
Then take the same machine and the same part into each trial or demo, and run the same two questions plus a third: does the system know whether that part is already on one of your trucks? Watch where the model number goes when you type it. If it goes into a field with a generic name, you've moved sideways. If it goes into a record with its own screen and its own history, you've moved up a group. If the part search knows what fits that model and the result says which truck has one, you've reached the third group, and from the pages I read that is Rossware, ApplianceOps, ServiceTitan on the stock side, and Taskrol.
One more thing to ask, because a salesperson will answer the first questions with a dropdown. Ask what happens when a technician meets a model that isn't in the dropdown, at the door, with the customer watching. The answer tells you whether the appliance is modelled or configured.
Client Hub and the QuickBooks sync are the two things a Jobber shop misses most, so test their replacements in the same sitting. The customer-facing side: Housecall Pro has online booking and reminders, Service Fusion a web-booking portal and pre-job texts, Workiz the phone itself. The books: Workiz syncs QuickBooks on every tier, Service Fusion in both directions, ServiceM8 to QuickBooks Online, Xero, and MYOB, Smart Service is built around QuickBooks, ServiceTitan reaches Desktop as well as Online, Orcatec and ApplianceOps sync QuickBooks Online (ApplianceOps once a night), Rossware exports only, and Taskrol has no sync at all.
If you should stay on Jobber
Some readers should close this page and keep the product they like. If your business runs more than one trade, plumbing or HVAC beside appliances, Jobber's five objects are the right five, and the appliance tools on this list can't take the rest of your work; the only replacements for you are Housecall Pro and Workiz, and both are moves on the record and the phone rather than on the whole product. If your team doesn't need the system to know what a model number means, because the work is mostly installs or one-visit fixes, the custom field is enough and Client Hub is worth more to you than any equipment module.
If your bookkeeper's month runs through QuickBooks Online on Connect or above, the sync is a reason to stay that my own product can't answer; the alternatives that keep it are listed in the demo section. If your techs fill in the custom field on every job and you've made it transferable forward from quote to job, you already have the most a field can give, and the honest gain from switching is a history per machine and a parts side. That only matters if a part is needed on most calls.
And the 14-day trial of Grow goes both ways. It's as easy to confirm that Jobber still fits, by running the test above on your own account, as it is to leave. A 4.8 across nearly 14,000 reviews doesn't happen by accident, and outgrowing a product is not the same as having been wrong to choose it.
Frequently asked questions
- What is the best alternative to Jobber for an appliance repair shop?
- Housecall Pro, if you want the same multi-trade shape with a better appliance record; Property Profiles holds make, model, serial, and install date per address, where Jobber has a custom field. Workiz when the phone and the lead sources matter more than the record. For an appliance-only shop where a part is needed on most calls, Taskrol links the model number to fitting parts and to your own stock, and Rossware if warranty-network dispatch is where the work comes from.
- Does Jobber have an equipment or asset module for appliances?
- Not on the pages I read. Jobber's appliance page says model and serial numbers can be kept with the customer, and its help center shows those are custom fields of three types, text, number, or dropdown, which can sit on a client, a property, a quote, a job, or an invoice, and which are "available on select plans". No equipment module is described.
- Does Jobber track parts inventory for appliance repair?
- Its appliance page describes no parts and no inventory, and I found nothing that ties a model number to the parts that fit it or to stock on a truck. That is "not published", which is not the same as "doesn't exist", but a shop that needs a part on most calls should ask Jobber to show it before assuming it's there. Of the ten alternatives, only ServiceM8 and Housecall Pro publish no stock module; Housecall Pro's parts side is a flat-rate price book.
- Which Jobber alternatives have a real appliance record?
- Smart Service publishes the fullest: per-unit records with make, model, serial, service history, warranty status, parts used, fault codes, and model-plate photos. Taskrol keeps brand, model, and serial on the unit and hangs each visit, part, invoice, and callback off it. ApplianceOps gives each machine its own invoice block with a service history. Housecall Pro's Property Profiles is an opt-in record per address. ServiceM8's Asset Management is a per-unit asset with a QR label. ServiceTitan keeps equipment records and job histories. Rossware keys parts to machine type and make in the job history. Orcatec uses a custom form, Workiz's appliance page describes no record, and Service Fusion's equipment tracking isn't detailed.
- Which Jobber alternatives know what's already on the truck?
- Four publish your own stock by truck or location: Rossware (minimum quantities per truck and stock room, and a stock list that shows where each item sits), ApplianceOps (a stock ledger with a Parts-to-Order roll-up), ServiceTitan (stock across trucks and warehouses with replenishment and barcode scanning), and Taskrol (van stock by cell and the shared warehouse, shown beside the parts search). Workiz has inventory on its Ultimate tier and Service Fusion on Plus. Orcatec lists a spare-parts inventory, and Smart Service states inventory visibility before dispatch without saying how deep it goes. Jobber's and ServiceM8's pages describe none, and Housecall Pro's parts side is a flat-rate price book.
- Is Housecall Pro better than Jobber for appliance repair?
- On the appliance record, yes: Property Profiles is an opt-in app that holds item type, make, model, serial, and install date per address and attaches to jobs, where Jobber offers a custom field. On everything else they are the same shape, multi-trade, web plus iOS and Android, seats included per tier with extra users billed, and a long add-on list on the Housecall Pro side. Neither publishes a link from the record to parts or to stock. I ran Housecall Pro for years and have never run Jobber, so weigh that.
- Is there a free alternative to Jobber?
- Three of the ten publish a free plan rather than a trial: Taskrol Solo, which costs nothing for one technician with unlimited jobs and no card; ServiceM8 Free, one user with a monthly cap on jobs; and Orcatec's free version, which covers scheduling and dispatch, call recording, GPS, commissions, and QuickBooks Online. Jobber itself has a 14-day trial of its Grow tier. Housecall Pro's trial is 14 days with no card, Workiz's is seven days, and ApplianceOps has a trial with no card. Smart Service and ServiceTitan are quote-only, and Service Fusion doesn't mention a trial.
- Which Jobber alternatives sync with QuickBooks?
- Most of them. Workiz syncs QuickBooks on every tier, where Jobber needs Connect or above. Service Fusion's sync is bi-directional. ServiceM8 connects to QuickBooks Online, Xero, and MYOB on every plan. Smart Service is built around QuickBooks, Desktop or Online. ServiceTitan handles QuickBooks Online and Desktop Premier and Enterprise. Orcatec syncs QuickBooks Online, and so does ApplianceOps, as a nightly push. Housecall Pro has a QuickBooks sync. The two that don't: Rossware, which offers exports only, and Taskrol, which has no accounting sync in either direction.
- Which Jobber alternative handles warranty-network dispatch?
- Rossware, through the DispatchLinks add-on, which names twelve networks including ServiceBench, ServicePower, ServiceLive, Samsung, LG, and several home-warranty companies, with a job created when a dispatch lands and status pushed back. ApplianceOps parses dispatch emails from ServicePower, Choice, First American, and AHS into work orders and handles split billing. Jobber's pages publish nothing on warranty dispatch, and neither do the pages of any other product on this list.
- Should a plumbing or HVAC business use Taskrol instead of Jobber?
- No. Taskrol does appliance repair and nothing else, so a company with plumbing or HVAC trucks as well needs a product that covers every trade. Housecall Pro is the like-for-like move, and Workiz if the reason for switching is the phone system and the lead sources. The appliance-specific products on this list, Rossware and ApplianceOps included, aren't replacements for that business either.
- Did you actually use Jobber before writing this?
- No, and the byline doesn't say I did. I've never run Jobber. Everything about it here comes from its appliance page, its pricing page, and its help center article on custom fields, read on September 1, 2026. My first-hand experience is with Housecall Pro, which my shop ran for years, and with Taskrol, which I built and which the shop runs now. Each entry says whether it was lived or read.
- Why is Taskrol third and not first, since you built it?
- Because Jobber serves every home-service trade and Taskrol serves one. A multi-trade shop can move to Housecall Pro or Workiz and keep all of its work in one system; it can't move to Taskrol at all. Putting my product above them would answer a narrower question than the one in the title. It's above the rest because it models the appliance, links the model number to parts and to your own stock, and runs on the same three platforms Jobber does, while each product below it carries a bigger change: a Windows desktop core, no native iOS app, or quote-only pricing.
Sources and check dates
Every fact about another vendor above comes from these pages, read on the date shown. Re-check one vendor, update one line.
| Vendor | Checked | Pages read |
|---|---|---|
| Jobber | Appliance repair software · Pricing · Help: Custom Fields | |
| Housecall Pro | Appliance repair software · Pricing · Property Profiles · Help: Property Profile | |
| Workiz | Appliance repair · Pricing | |
| ServiceM8 | servicem8.com · Pricing · Asset management | |
| Service Fusion | Appliance repair software · Pricing · Field service management | |
| Orcatec | orcatec.com · Appliance repair · Pricing | |
| ServiceTitan | Appliance repair software · Pricing · Inventory software | |
| Smart Service | smartservice.com · Appliance repair software · Pricing | |
| Rossware | rossware.com · Pricing · Integrations · Overview | |
| ApplianceOps | applianceops.pro · Pricing · Features |
Try the appliance-specific one for nothing
Solo is free forever for one technician — unlimited jobs and customers, no card. Open a job, put a model number in, and see whether the part is already on your truck.
Or read the full ranked field and the one-to-one comparisons.