Buyer’s guide
Jobber Alternatives: 10 Tools for the Shop That Has Outgrown a Custom Field
By the Taskrol team at Kereon Inc. Vendor pages read ; page last reviewed . Dates per vendor are at the bottom.
The short answer
For an appliance or HVAC repair shop that has outgrown Jobber's custom field, Taskrol is our first pick: it models the machine, ties the model number to fitting parts and to your own van and warehouse stock, and runs on web, iOS, and Android. Housecall Pro is the nearest multi-trade replacement: the same shape as Jobber, with Property Profiles, an opt-in record of make, model, serial, and install date per address. Workiz is the move for a shop that wants the phone inside the CRM and its Thumbtack, Angi, and Google Local Services Ads leads landing there. Rossware fits if warranty-network dispatch pays the bills.
What Jobber costs, and what Taskrol costs
Jobber: One user: Core $49 a month or $29 billed annually, 1 user; Connect $139 a month or $99 billed annually, 1 user; Grow $199 a month or $149 billed annually, 1 user. Teams are priced with 5, 10 or 15 users included; with 5: Connect $199 a month or $149 billed annually, 5 users; Grow $299 a month or $229 billed annually, 5 users; Plus $499 a month or $399 billed annually, 5 users; Connect is $299 ($229) with 10 users and $399 ($299) with 15. Add-ons: Receptionist $29, Pipeline $49 and Marketing Suite $99 a month (Jobber’s pricing page, read ).
- QuickBooks Online sync starts on Connect: $199 a month ($149 billed annually) for a team of 5.
- Job costing is on Grow: $299 ($229) for 5 users.
- Custom reports, the AI Receptionist, Pipeline and Marketing Suite come together on Plus: $499 ($399) for 5 users. Below Plus they are add-ons at $29, $49 and $99 a month.
Taskrol: Solo $0 forever (1 technician), Basic $29/month (1 user), Pro $129/month (3 users), each extra user $29/month; 7 days of Pro for every new account, no card. Basic already carries the reports, the accounting sync and the team tools: all reports, including margin and on-hand inventory, team roles and permissions, technician assignment, van and warehouse inventory, the QuickBooks Online sync, appliance manuals and AI invoices; Pro adds the shared company warehouse. Calls with recording, two-way texts and AI call answering are add-ons on any plan, free Solo included: Voice & SMS from $25 a month and AI Agent packs from $49 a month. Taskrol pricing →
The shop that goes looking for a Jobber alternative is usually a happy one. The techs like the app and the customers like Client Hub. Nobody is angry at the software. What has changed is quieter than that: the shop has started asking questions its system can't answer. What did we put in this dryer the last time we were here? Is the part for this model already on one of our trucks? Jobber stores the model number, in a custom field, faithfully. It doesn't know what a model number means.
We make Taskrol, so one of the ten products below is ours and this page is not neutral; read its entry with that in mind. Neither we nor Cactus Appliance, the Orange County, California repair company that runs on Taskrol every day, has run Jobber. Everything on this page about it comes from its own site, read on September 1, 2026, and eight of the nine other products are described the same way, from their documentation and nothing else. The exception is Housecall Pro. Cactus ran on it for years, and that is the one entry here written from having paid the bill.
The page is built on one question, and we'd ask it of any product you're considering: what does the system model, and what does it merely store? Jobber models a client, a property, a quote, a job, and an invoice. Those are things it understands, with screens, workflows, and reports behind each of them. The appliance is a custom field bolted onto one of them: text, number, dropdown, true/false, or area. A custom field will hold whatever you type. It won't tell you what fits the machine or whether you already own the part. Every product below is placed by how far past that it goes, and by how much of what you like about Jobber survives the move.
Two rules held throughout. Each vendor's price is quoted from its own pricing page with the date we read it, because a price changes faster than a page does. And where a vendor's documentation is silent we write "not published", which is a different claim from "doesn't exist". Taskrol is our first pick, and its entry argues the placement rather than assuming it. The two entries that follow it, Housecall Pro and Workiz, cover plumbing and electrical work as well as the machines.
What Jobber does well
Written first, on purpose. If none of this describes a problem you have, the rest of the page is not for you and you should stay where you are.
- Client Hub. A customer opens a portal at any hour, approves the quote, sees when the technician is due, and pays, and none of that needs anyone in your office to pick up the phone. It's the reason a lot of shops chose Jobber in the first place.
- Quotes with optional line items. The customer chooses which optional lines to accept, on the quote itself, without a second conversation.
- QuickBooks Online sync, on the Connect tier and above. If your bookkeeper's whole month runs through QuickBooks Online, Jobber keeps the two in step, and that alone keeps some shops on it.
- The rating. A 4.8 on the App Store across close to 14,000 reviews is printed on Jobber's own appliance page, and whatever you think of star ratings, a number that size means the app is easy to live in for a great many people.
- The pool of people who already know it. Hiring a dispatcher who has used Jobber before is easy, and a new hire who knows the tool is training time you don't spend.
- It runs where you already are. Web, iOS, and Android, with a 14-day trial of Grow, so a shop can check an upper tier before paying for any.
- The custom field can be made to travel. A field set on a quote can be transferred forward through the workflow to the job and the invoice, so a model number typed at quoting time follows the work instead of being typed twice.
Jobber’s own pages → read
Why shops leave Jobber
- The appliance is a field, not a thing. Jobber's appliance page says you can keep model and serial numbers with the customer, and its help center shows how: custom fields, text, number, dropdown, true/false, or area, on clients, properties, quotes, jobs, and invoices. There is no equipment module. A field holds the number, nothing in the system is built around the machine the number belongs to, and the pages we read describe no history kept per machine.
- The field itself is gated. Custom fields are "available on select plans", in Jobber's own words, and its plan comparison puts them on Connect, Grow, and Plus, not on Core, so whether the appliance has a home in your account depends on which plan you bought.
- Parts are nowhere on the appliance page. It describes no parts and no inventory at all, and Jobber has no stock module of its own: van and warehouse stock come from third-party apps in its App Marketplace, such as FieldStockPro and VanTrack, each a separate product. We found nothing in Jobber that connects a model number to the parts that fit it. For a shop where a part is needed on most calls, that's the leak: you buy a part you already own, and no report ever shows it.
- Job costing is a Grow feature, per Jobber's own pages, and Grow is the third of four tiers. The number that says whether a repair made money after the part and the drive is a mid-ladder feature. Users follow team size rather than tier: a one-person account gets one user on Core, Connect, or Grow, and a team account comes with five, ten, or fifteen users on Connect, Grow, or Plus, with extra users billed monthly. So a three-tech shop with one office seat is shopping for a five-user team plan, and job costing on it still means Grow, for a number it needs on day one.
- Warranty dispatch is not published. If ServiceBench or ServicePower jobs are part of your week, nothing on Jobber's pages describes a link to any network, and "not published" is as far as we'll go. Shops that live on that work tend to go looking for the products further down this list that name the networks.
- It's built for every home-service trade at once. Client, property, quote, job, invoice: the right five objects for a plumber, whose job is the job. In appliance repair the job is the machine, and a business that has started to feel that difference is the business this page is for.
Jobber alternatives at a glance
Who each one is for, and how much of what’s said about it below comes from running it rather than reading about it. The detail on every entry is in the list underneath — this table deliberately doesn’t repeat it.
| Alternative | Best for | How we know |
|---|---|---|
| 1. Taskrol | Appliance and HVAC repair shops where the model number should drive the parts | Ran it, |
| 2. Housecall Pro | The like-for-like move for a multi-trade shop that wants the appliance to have a record | Ran it, |
| 3. Workiz | Shops whose jobs come from Thumbtack, Angi, and Local Services Ads, and who want the phone inside the CRM | Read their pages, |
| 4. ServiceM8 | Small crews, priced by jobs not seats, with an accountant on Xero or QuickBooks Online | Read their pages, |
| 5. Service Fusion | Office-heavy shops on QuickBooks that want a flat price and unlimited logins | Read their pages, |
| 6. Orcatec | Multi-trade shops that want a free scheduler with QuickBooks Online and a parts list, and will accept a form as the appliance record | Read their pages, |
| 7. ServiceTitan | Ten-plus technicians with a warehouse and someone to run the purchasing | Read their pages, |
| 8. Smart Service | Shops whose bookkeeper lives in QuickBooks, Desktop above all, and who want a per-unit record | Read their pages, |
| 9. Rossware (ServiceDesk) | Warranty-dispatched appliance shops with a Windows back office and someone who owns the setup | Read their pages, |
| 10. ApplianceOps | Appliance shops of up to five techs on Android, with home-warranty work and basements to work in | Read their pages, |
“Not published” anywhere below is said of another vendor and means the pages we read don’t mention it. It doesn’t mean the feature doesn’t exist.
10 Jobber alternatives, ranked
1. Taskrol
Our product · First-hand · pages read
- Best for
- Appliance and HVAC repair shops where the model number should drive the parts
- What changes if you move here
- Taskrol models the machine on the job. Every job carries the appliance it was for — brand, model, serial, and a photo of the data plate — and the customer's record lists their machines and all their past jobs, so last year's visit to that dryer is right there with the customer rather than a search you run. A callback under warranty keeps the number of the job it came from. The parts search takes the model number and runs it against a catalog, so it offers only parts that fit that model, and the same screen shows the cell on your own van where one is sitting and your warehouse count. Parts diagrams are on every plan, including the free Solo plan. Three signatures on the invoice: one to authorize diagnosis before the machine is touched, one to approve the estimate, one at completion. Parts that need buying go to a shopping list: a personal one per technician on the free Solo plan, a company-wide one on Pro. Manuals sit on the job from Basic up, and so do the margin and on-hand inventory reports; support builds any other report you ask for. QuickBooks Online is connected once, by the owner, with Intuit's sign-in: Taskrol's line types are matched to your QuickBooks items, and after that every job's customer, invoice, payments, tips, card surcharges and refunds are sent to QuickBooks, one way, as the job is completed and paid, on Basic and Pro, with the web report's CSV of jobs there for the bookkeeper too. A job can be handed to a partner company, or taken from one and invoiced under that company's name, without leaving the app. Pricing is published: Solo costs nothing for a single technician with unlimited jobs and no card, Basic is a flat monthly price with one user included and unlimited subcontractors, Pro is a flat monthly price with three users included, each additional user is billed monthly on both, and telephony is a paid add-on. Web, iOS, and Android.
- What it costs
- Solo $0 forever (1 technician), Basic $29/month (1 user), Pro $129/month (3 users), each extra user $29/month; 7 days of Pro for every new account, no card. Taskrol pricing →
Why first: the question this page is built on is what the system models, and Taskrol models the appliance. Taskrol is built for equipment repair, appliances and HVAC units that carry a model and serial; the model number drives the parts search, and the parts search knows your own stock. Its apps are on web, iOS, and Android, where Jobber's are, the prices are on the pricing page, and Solo stays free for a single technician. We make Taskrol, so this is our ranking of our own product. Housecall Pro and Workiz are next: a shop that runs plumbing or electrical work alongside the machines can move to either and keep its whole business in one system. Rossware and ApplianceOps publish warranty-network dispatch, and ServiceTitan publishes an equipment record with stock by location.
2. Housecall Pro
First-hand · pages read
- Best for
- The like-for-like move for a multi-trade shop that wants the appliance to have a record
- What changes if you move here
- Same shape as Jobber, multi-trade on web, iOS, and Android, and the one product on this list Cactus Appliance ran on for years (Cactus used Workiz too, but its entry is written from its pages). The reason it leads the multi-trade options is Property Profiles: an opt-in app under My Apps, holding make, model, serial number, install date, item type, a display name, and notes for each address, attached to the job. That is a record with named parts, which is more than a custom field is. The rest of the surface is built for filling the calendar: dispatch to the closest technician, a website product, online booking, reminders, review management, and marketing campaigns, plus Instapay deposits and a published card-processing rate. QuickBooks sync is there. The trial is 14 days without a card, so all of this can be checked rather than believed.
- What it costs
- Basic $79 a month or $59 billed annually, 1 user; Essentials $189 a month or $149 billed annually, 5 users; Max $329 a month or $299 billed annually, 8 users; $35 a month per additional user (Housecall Pro’s pricing page, read ).
- Watch for
- Seats and add-ons. Basic includes one user, and Essentials and Max come with a block of seats and bill the rest monthly, so count the dispatcher. GPS, Payroll, Campaigns, Voice, and CSR AI each add a line, and API access, recurring service plans, and route optimization are top-tier features. The record stops at the record: from the documentation, Property Profiles doesn't reach parts or stock, the appliance page mentions inventory only in one line about tracking parts and inventory, and the parts side is a flat-rate price book. Cactus's techs photographed the model sticker on every call anyway, and we haven't tested Property Profiles since the shop left. Opening a job and creating a customer took more operations than they should, at least in the years Cactus ran on it; that may have changed since. That's the shape you'd be buying: a better appliance record than Jobber's, with the same headcount arithmetic and a parts side that still doesn't know what you own.
3. Workiz
Documentation-based · pages read
- Best for
- Shops whose jobs come from Thumbtack, Angi, and Local Services Ads, and who want the phone inside the CRM
- What changes if you move here
- Workiz moves the phone into the system. Calls, texts, and emails sit in one dashboard, Genius AI Answering picks up and books emergency callers around the clock, and every call is recorded, summarized, and searchable. Its appliance page lists Google's Local Services Ads, Angi, and Thumbtack as full integrations, so a lead from any of those becomes a job in Workiz rather than an email to chase. The same page mentions tracking purchase orders for parts on back-order, and sales proposals in a Good, Better, Best format, and QuickBooks syncs on every tier rather than from the middle up, which is one gate fewer than Jobber's. On the modeling question, Workiz does something Jobber's pages don't: it describes an inventory that tracks stock levels and flags what's running low, purchase orders to refill it, and Equipment Tracking, which reads the serial number, model, and make from a photo of the label and logs every repair, part, and visit against the unit.
- What it costs
- Every plan — Standard, Pro and Ultimate — says “Request pricing”; the trial is 7 days with no credit card (Workiz’s pricing page, read ).
- Watch for
- The machine record is priced on the top tier. Make, model, and serial don't appear on Workiz's appliance page at all, and Equipment Tracking, the inventory, and the purchase orders live on the Ultimate tier only, with service plans, so on Standard and Pro the appliance record goes from a custom field to nothing described. That gating is the honest reason it sits below Housecall Pro. Custom reports begin at Pro. The three Genius products, Phone, Answering, and Marketing, are priced on top of the tier, so the reason you came is a separate line on the invoice. Warranty-network dispatch is not published. The trial is seven days, which is short for a shop that wants to run a real week through it.
4. ServiceM8
Documentation-based · pages read
- Best for
- Small crews, priced by jobs not seats, with an accountant on Xero or QuickBooks Online
- What changes if you move here
- ServiceM8 aims at sole traders and teams up to 20 staff, and it's the entry here where the machine becomes a thing with its own record without the product being an appliance tool. Asset Management gives each unit an asset type, a location on site, custom fields, photos, and a QR label, globally unique, that you stick to the machine and scan, with service reports generated from completed forms. The design has commercial sites in mind, air conditioners and fire extinguishers, but a washer is an asset too, and scanning a label at the door beats typing a model number into a field. Pricing is by monthly job volume rather than seats: the free tier is one user with a cap on jobs per month, and the paid tiers lift the cap in steps and put no limit on users, so a dispatcher costs nothing. Every plan syncs to Xero, to QuickBooks Online, and to MYOB, and iPhone Tap to Pay is included.
- What it costs
- Free: 1 user, 30 jobs a month; Starter $29 (50 jobs), Growing $79 (150), Premium $149 (500), Premium Plus $349 (1,500+) a month, unlimited users on paid plans (ServiceM8’s pricing page, read ).
- Watch for
- Apple first, Android second: the 2024 Android app was the cut-down Lite, and although ServiceM8 for Android now carries nearly everything the iPhone app does, Room Scan, diagrams, and PDF filling are iOS-only and Tap to Pay on Android needs Android 13, so test it on the phones your techs carry. Asset Management is an add-on that starts on the Growing tier, so the record you're coming for is a paid extra. Nothing on ServiceM8's pages describes parts or inventory, so the asset knows it exists and has a history, but not what fits it or what you own. Pricing by job count cuts the other way for a busy solo tech, who leaves the free tier fast. Warranty-network dispatch is not published.
5. Service Fusion
Documentation-based · pages read
- Best for
- Office-heavy shops on QuickBooks that want a flat price and unlimited logins
- What changes if you move here
- Flat pricing with unlimited users on all three tiers, Starter, Plus, and Pro, so the dispatcher, the office manager, and the bookkeeper all log in without a seat charge, which is the opposite of Jobber's blocks. The QuickBooks sync runs in both directions and covers customers, products and services, deposits, invoices, payments. Every plan comes with onboarding and unlimited phone support. What the appliance page does describe is the day-to-day surface: estimates, scheduling, pre-job texts, a web-booking portal for customers, eSignature, and payment, which covers much of the same ground as Client Hub and the Jobber calendar, though the portal is described for booking rather than for approving a quote. Inventory management and job costing arrive on the Plus tier, so unlike Jobber's pages there is a stock module described, one step up the ladder.
- What it costs
- Starter $245, Plus $382 and Pro $627 a month, or $208, $325 and $533 a month billed annually; unlimited users on every plan (Service Fusion’s pricing page, read ).
- Watch for
- A flat price for a full office is a lot of price for a two-tech shop; the seats you aren't using are in the number. No make, model, or serial on the appliance page and no parts there either. Equipment tracking shows up elsewhere in their feature marketing, and what a record holds isn't on the pages we read, so on the modeling question this is "not published" rather than a step up. ServiceCall.ai (call recording, transcription, routing) and GPS fleet tracking are add-ons. No free trial is mentioned, which matters when you're leaving a product that let you try Grow for 14 days. Warranty-network dispatch is not published.
6. Orcatec
Documentation-based · pages read
- Best for
- Multi-trade shops that want a free scheduler with QuickBooks Online and a parts list, and will accept a form as the appliance record
- What changes if you move here
- Orcatec comes out of Rancho Santa Fe, California, calls itself all-in-one home-services software, and lists fifteen trades with appliance repair among them. Its free plan covers scheduling and dispatch, call recording, GPS, commissions, and a QuickBooks Online sync, and QuickBooks Online on a free plan is something Jobber's pages put on Connect and above. On the modeling question it sits exactly where Jobber does: the appliance is a custom data-entry form on the job, with fields for the model, the serial number, and the problem description. But the appliance page also describes a spare-parts inventory and a supplies-order feature, which is a parts side Jobber's pages don't have, and AI route optimization on top.
- What it costs
- The pricing address now opens a contact form; the site advertises a free version and prices paid options on request (Orcatec’s pricing page, read ).
- Watch for
- Pricing is by request: the pricing page is a form you fill in, and the site's line is that you pay for the features you choose. Reasonable, and impossible to size from the outside. More than a note, less than a record: a form holds the model number for that job, and nothing on the pages describes a history per machine. That is the same step Jobber is on, so the reason to move here is the free plan and the parts list, not the record. Warranty-network dispatch is not published.
7. ServiceTitan
Documentation-based · pages read
- Best for
- Ten-plus technicians with a warehouse and someone to run the purchasing
- What changes if you move here
- ServiceTitan models a great deal, and it charges accordingly. Pricebook, Capacity Planning, Job Histories, and Purchasing & Inventory are among the eight features its appliance page leads with, alongside Timesheets, Dispatching, Custom Forms, and Service Agreements. The appliance lives in equipment records and job histories, and the inventory is built as a system rather than a list: stock held at many locations, trucks and warehouses both; purchase orders and vendor returns; transfers and adjustments between locations; barcode scanning; replenishment triggered automatically from a stock list per location; and a technician in the field who can check what's there and reserve or request it. QuickBooks Online, and also Desktop Premier and Enterprise. If the reason you're leaving Jobber is that the business got bigger than the tool, this is the direction, and of the generalists here, its pages describe the most of both halves: an equipment record, and your own stock by location.
- What it costs
- Starter, Essentials and The Works each say “Request Pricing”; pricing is per technician (ServiceTitan’s pricing page, read ).
- Watch for
- Priced per technician, sold by quote through a demo, so there's no trial to click and no price to read. The packages are Starter, Essentials, and The Works. Mobile estimates sit above Starter; advanced reporting, commission tracking, and memberships are The Works features; and Marketing Pro, Pricebook Pro, and Fleet Pro are sold on top as Pro products. At two or three technicians you'd be paying per tech for capacity planning and purchasing you don't have the office to run. Coming from a self-serve product with a 14-day trial, the buying process alone is a different world. Warranty-network dispatch is not published.
8. Smart Service
Documentation-based · pages read
- Best for
- Shops whose bookkeeper lives in QuickBooks, Desktop above all, and who want a per-unit record
- What changes if you move here
- Smart Service describes itself as a QuickBooks add-on, "built around QuickBooks" rather than bolted onto it, and on the modeling question it is the best-documented generalist on this list. Its appliance page lists a record per unit for washer, dryer, refrigerator, range, dishwasher: make, model, and serial; fault codes, with the model-plate photo taken on site; diagnostic notes and photos; parts used; warranty status with its expiration date; and the service history. That is the record a custom field pretends to be. The page states that parts inventory is visible before dispatch. There's a cloud version for QuickBooks Online or Desktop, and a Desktop version that installs on the same computer as QuickBooks Desktop; the technician app, iFleet, runs on both iOS and Android, and technicians can be assigned by skill.
- What it costs
- From $129.99 per user a month with a 3-user minimum; the final price is a written quote (Smart Service’s pricing page, read ).
- Watch for
- Quote-based pricing, with onboarding and data conversion in the quote and support renewed annually, so you can't size it from the website; the argument on their pricing page is that a two-truck shop shouldn't pay what a fifty-tech operation pays. The depth of that parts inventory isn't published, so the record is documented and the stock behind it is not. Warranty-network dispatch is not published. And this is a product built around QuickBooks; if your books aren't there, you're buying its reason for existing and not using it.
9. Rossware (ServiceDesk)
Documentation-based · pages read
- Best for
- Warranty-dispatched appliance shops with a Windows back office and someone who owns the setup
- What changes if you move here
- Rossware is the incumbent in this trade. ServiceDesk was written by someone who owned an appliance repair company, the site claims more than thirty years, and it models the trade in depth. Parts are keyed to the type of machine and the make they fit, with a minimum quantity per truck and per stock room, and the stock list shows each unique item, what it cost, which truck or shelf holds it, and how long it has been sitting. Technicians raise special orders from the field. Warranty dispatch is the other half: the DispatchLinks add-on names twelve networks, Samsung, LG, ServiceBench, ServiceLive, ServicePower, and Dispatch.me, plus Warrantech, PC Richard & Son, American Home Shield, First American Home Warranty, Fidelity National, and Old Republic, with a job created when a dispatch lands and status pushed back. Jobber's pages publish neither a parts-to-machine link nor a network.
- What it costs
- ServiceDesk core $199 a month, flat; add-ons priced separately: SD-Mobile $32 per user, SmartParts $35, DispatchLinks $29, RevenueBuilder $49 and Dealer $49 a month (Rossware’s pricing page, read ).
- Watch for
- Its core runs as a Windows desktop program, by their own FAQ, and "cloud" means a Windows Server they will host for you. Coming from Jobber, that is the largest change of habit on this page, and it's why the entry sits ninth. QuickBooks: exports only, no direct integration, per their FAQ. Hosting, the technician app, SmartParts, SD-Dealer, SD-CyberOffice, and DispatchLinks are each priced separately, and route optimization is charged per use, so price the stack you'll actually run rather than the core. One more thing to read before you sign: the copyright line is Fullsteam Software Holdings, which means the company has been acquired.
10. ApplianceOps
Documentation-based · pages read
- Best for
- Appliance shops of up to five techs on Android, with home-warranty work and basements to work in
- What changes if you move here
- ApplianceOps calls itself the CRM built only for appliance repair. The author is a technician with close to twenty years in the trade, and the target is precise: a one-person operation at the small end, a five-person store with a parts counter, resale, and delivery at the large end. On the modeling question it's thorough. Every machine on a call becomes its own block on the invoice, priced by machine type, residential, commercial, sealed-system, or LP, and each block carries that machine's service history. Stock is an append-only ledger. Parts owed on open invoices pool into one Parts-to-Order list, and each closed invoice reports its margin. Then the list of what you won't find on Jobber's pages at all. It works fully offline: signatures, payments, and invoices with zero bars in a basement. Home-warranty split billing runs through a draft, submitted, approved, paid workbench, and dispatch emails from ServicePower, AHS, Choice, and First American are parsed into work orders. Type in an error code and the AI diagnosis returns OEM part numbers, for Whirlpool, Maytag, KitchenAid, GE, Frigidaire, Bosch, Samsung, and LG. One plan shape, all features included at every level, and no percentage taken on card payments.
- What it costs
- $35 a month for the first seat and $10 for each seat up to five ($75 for five); AI Dispatch add-on $65 (1–2 techs) or $95 (3–5 techs) a month (ApplianceOps’s pricing page, read ).
- Watch for
- The app for the field is on Google Play for Android; on an iPhone it's a browser install, because there is no native iOS app, and for an iPhone crew leaving an app rated 4.8 on the App Store that is the reason it's last. QuickBooks Online gets a bulk push once a night, not a live sync. By its own description this is a small team, and their pages showed us no independent reviews. We haven't run it.
What Jobber models, and what it only stores
Open Jobber and look at what has its own screen. A client. A property under the client. A quote, a job, an invoice, each with its own status, its own workflow, and its own reports. Those five objects are what Jobber models, and it models them well; the App Store rating is the result. Now find the appliance. Jobber's appliance page says you can keep model and serial numbers with the customer, and the help center shows how: a custom field, text, number, dropdown, true/false, or area, on the client, the property, the quote, the job, or the invoice, which you can make transferable forward so the field on the quote lands on the job. That is storage. The number is kept faithfully. Nothing in the system is built around it.
The difference shows up on the second visit, not the first. A dryer you fixed eighteen months ago fails again. In a system that models the machine on the job, you open the customer and see the dryer on last year's job, the part you fitted, the invoice, and whether the callback is under warranty. In a system that stores a model number in a custom field, you search the jobs at that address and read each one. The pages we read for Jobber describe no equipment module and no parts or inventory at all. So what the model number can do once it's stored is be read by a human.
Custom fields come in five types: text, number, dropdown, true/false, and area. The last two can't hold a model number at all, and each of the other three fails the appliance in its own way. Text takes anything, including typos, so two visits to the same machine can carry two spellings of one model number. A number field is for numbers, and most model numbers have letters in them. A dropdown needs a list somebody maintains, and the list of models your technicians will meet this year is not one anybody can keep by hand. None of that is a bug. A custom field is doing exactly what it's for. The trade is asking it to be an equipment record, and it isn't one.
The question for every product below is the same. Where does the model number go, and what does the system do with it once it's there?
Cactus Appliance ran into the same wall on Housecall Pro, which at least has Property Profiles, and the page about leaving that product is here: Housecall Pro alternatives. The two pages share most of their vendors and their first pick, and disagree on the order further down, because the shops leaving each product are asking different questions.
Where the appliance lives on each alternative
Three groups. The first stores it, like Jobber. Orcatec puts model and serial in a custom form on the job, one notch up from a field because the form is built for the purpose, and its appliance page adds a spare-parts inventory. Workiz's appliance page doesn't mention the appliance at all, no make, model, or serial, so below its top tier it's a step down from Jobber; on Ultimate it adds Equipment Tracking, a label-scanned unit record with its service history, beside an inventory module and purchase orders, plus the phone and the leads on every tier. Service Fusion's appliance page has no record either, and while equipment tracking appears elsewhere in its marketing, what a record holds is not published.
The second group records it. Housecall Pro's Property Profiles holds make, model, serial, install date, item type, and notes per address and attaches to jobs, an opt-in app rather than a field, and the record doesn't reach parts or stock. ServiceM8's Asset Management gives the unit a type, a location, custom fields, photos, and a QR label, with service reports from completed forms, and nothing on its pages describes parts. ServiceTitan has equipment records and job histories, and its inventory runs across trucks and warehouses with purchase orders and barcode receiving. Smart Service documents the fullest per-unit record of any generalist, make, model, serial, service history, warranty status and expiration, parts used, fault codes, model-plate photos, and states that parts inventory is visible before dispatch without saying how deep it goes.
The third group models it, in the sense that the record drives what happens next. On Taskrol each job carries the machine's brand, model, and serial, and the model number drives a catalog search that shows only parts that fit and, beside each one, whether it's already in a van cell or on the warehouse shelf. On Rossware, parts are keyed to the type of machine and the make they fit, minimum quantities are held per truck and per stock room, and a technician can raise a special order from the field. On ApplianceOps every machine is its own invoice block with its own history, stock is a ledger, open invoices pool into a Parts-to-Order list, and an error code returns OEM part numbers for eight brands.
Jobber's pages put it in the first group and describe nothing on the parts side. Every product here except Workiz and Service Fusion publishes at least as much of a record as Jobber does; the question is how far past it you need to go.
The same three groups, drawn across the whole category of seventeen products rather than as Jobber replacements, are in the full appliance repair software comparison.
The custom-field test, run on Jobber first
Do this before any demo, on the account you already have. Pick a machine you've repaired twice. Put its model number in a custom field on the property if it isn't there already, then try to answer two questions from inside Jobber: which jobs were on this exact machine, and which part did you fit last time. Time how long it takes and count how many screens you pass through. That's your baseline, and it's what a custom field can do.
Then take the same machine and the same part into each trial or demo, and run the same two questions plus a third: does the system know whether that part is already on one of your trucks? Watch where the model number goes when you type it. If it goes into a field with a generic name, you've moved sideways. If it goes into an appliance record with brand and serial beside it, and the customer's past jobs show which machine each one was for, you've moved up a group. If the part search knows what fits that model and the result says which truck has one, you've reached the third group, and from the pages we read that is Taskrol, Rossware, ApplianceOps, and ServiceTitan on the stock side.
One more thing to ask, because a salesperson will answer the first questions with a dropdown. Ask what happens when a technician meets a model that isn't in the dropdown, at the door, with the customer watching. The answer tells you whether the appliance is modeled or configured.
Client Hub and the QuickBooks sync are the two Jobber features shops ask about first, so test their replacements in the same sitting. The customer-facing side: Housecall Pro has online booking and reminders, Service Fusion a web-booking portal and pre-job texts, Workiz the phone itself. The books: Taskrol sends each job's customer, invoice, and payments to QuickBooks Online, one way, from Basic; Workiz syncs QuickBooks on every tier, Service Fusion in both directions, ServiceM8 to QuickBooks Online, Xero, and MYOB, Smart Service is built around QuickBooks, ServiceTitan reaches Desktop as well as Online, Orcatec and ApplianceOps sync QuickBooks Online (ApplianceOps once a night), and Rossware exports only.
Taskrol against Jobber alone — parts and van inventory, appliance history, invoicing, booking, and moving your data across — is argued on Taskrol vs Jobber.
If you should stay on Jobber
Some readers should close this page and keep the product they like. If your business runs plumbing or electrical work beside the machines, Jobber's five objects are the right five; the multi-trade replacements are Housecall Pro and Workiz, and both are moves on the record and the phone rather than on the whole product. If your team doesn't need the system to know what a model number means, because the work is mostly installs or one-visit fixes, the custom field is enough and Client Hub is the feature to hold on to.
If your bookkeeper's month runs through QuickBooks Online on Connect or above, the sync is a reason to stay; the alternatives that keep it are listed in the demo section. If your techs fill in the custom field on every job and you've made it transferable forward from quote to job, you already have the most a field can give, and the honest gain from switching is the appliance saved to the customer as well as the job, and a parts side. That only matters if a part is needed on most calls.
And the 14-day trial of Grow goes both ways. It's as easy to confirm that Jobber still fits, by running the test above on your own account, as it is to leave. A 4.8 across nearly 14,000 reviews doesn't happen by accident, and outgrowing a product is not the same as having been wrong to choose it.
Frequently asked questions
- How much does Jobber cost?
- Jobber's pricing page, read October 15, 2026: One user: Core $49 a month or $29 billed annually; a team with 5 users: Connect $199 ($149), Grow $299 ($229), Plus $499 ($399). QuickBooks Online sync starts on Connect, job costing is on Grow, and custom reports with the AI Receptionist come on Plus; below Plus, the Receptionist is $29 a month and Pipeline $49.
- Is Taskrol cheaper than Jobber?
- Yes, for the plan that carries the same work, on both companies' published prices (Jobber's read October 15, 2026). One technician pays $0 on Taskrol Solo against $49 a month ($29 billed annually) on Jobber Core. A team of 5 pays $145 a month on Taskrol Basic, with all reports including per-job margin, the QuickBooks Online sync and team roles; on Jobber the QuickBooks Online sync starts on Connect at $199 ($149 billed annually) for 5 users, job costing is on Grow at $299 ($229), and custom reports are on Plus at $499 ($399).
- What is the best alternative to Jobber for an appliance repair shop?
- Taskrol is the one we rank first, and it is our own product: for an appliance or HVAC repair shop where a part is needed on most calls, it links the model number to fitting parts and to your own stock. Housecall Pro, if you want the same multi-trade shape with a fuller appliance record than Jobber's; Property Profiles holds make, model, serial, and install date per address, where Jobber has a custom field. Workiz when the phone and the lead sources matter more than the record. Rossware if warranty-network dispatch is where the work comes from.
- Which Jobber alternatives are built specifically for appliance repair?
- Three of the ten: Taskrol, which covers appliance and HVAC equipment repair; Rossware's ServiceDesk, the incumbent in this trade, written by someone who owned an appliance repair company; and ApplianceOps, which calls itself the CRM built only for appliance repair. The other seven, Housecall Pro, Workiz, ServiceM8, Service Fusion, Orcatec, ServiceTitan, and Smart Service, are general field service products that take appliance repair as one trade among several. In Taskrol every job records the appliance it was for, with brand, model, serial, and a photo of the data plate; the customer's record lists their machines and all their past jobs; the parts search runs the model number against a parts catalog and, when the part is already on your van, shows the cell it sits in; and the exploded parts diagrams for the model open from the job. The other two publish warranty-network dispatch: Rossware sells it as an add-on on a Windows desktop core, and ApplianceOps turns warranty dispatch emails into work orders but has no native iOS app.
- Does Jobber have an equipment or asset module for appliances?
- Not on the pages we read. Jobber's appliance page says model and serial numbers can be kept with the customer, and its help center shows those are custom fields, text, number, dropdown, true/false, or area, which can sit on a client, a property, a quote, a job, or an invoice, and which are "available on select plans": Connect, Grow, and Plus, by its plan comparison. No equipment module is described.
- Does Jobber track parts inventory for appliance repair?
- Not in Jobber itself. Its appliance page describes no parts and no inventory, and stock is left to third-party apps in its App Marketplace, such as FieldStockPro and VanTrack, which track parts across vans and warehouses. We found nothing that ties a model number to the parts that fit it. That is "not published", which is not the same as "doesn't exist", but a shop that needs a part on most calls should ask Jobber to show it before assuming it's there. Of the ten alternatives, only ServiceM8 and Housecall Pro publish no stock module; Housecall Pro's appliance page mentions tracking parts and inventory in one line, and its parts side is a flat-rate price book.
- Which Jobber alternatives have a real appliance record?
- Taskrol records brand, model, and serial on each job, and the customer's page lists their machines and every past job. Smart Service publishes the fullest per-unit record: make, model, serial, service history, warranty status, parts used, fault codes, and model-plate photos. ApplianceOps gives each machine its own invoice block with a service history. Housecall Pro's Property Profiles is an opt-in record per address. ServiceM8's Asset Management is a per-unit asset with a QR label. ServiceTitan keeps equipment records and job histories. Rossware keys parts to machine type and make in the job history. Orcatec uses a custom form, Workiz keeps Equipment Tracking, a label-scanned unit record with its service history, on Ultimate only, and Service Fusion's equipment tracking isn't detailed.
- Which Jobber alternatives know what's already on the truck?
- Four publish your own stock by truck or location: Taskrol (van stock by cell and the shared warehouse, shown beside the parts search), Rossware (minimum quantities per truck and stock room, and a stock list that shows where each item sits), ApplianceOps (a stock ledger with a Parts-to-Order roll-up), and ServiceTitan (stock across trucks and warehouses with replenishment and barcode scanning). Workiz has inventory on its Ultimate tier and Service Fusion on Plus. Orcatec lists a spare-parts inventory, and Smart Service states inventory visibility before dispatch without saying how deep it goes. ServiceM8's pages describe none, Housecall Pro's appliance page mentions tracking parts and inventory in one line and its parts side is a flat-rate price book, and Jobber leaves stock to third-party apps in its App Marketplace.
- Is Housecall Pro better than Jobber for appliance repair?
- On the appliance record, yes: Property Profiles is an opt-in app that holds item type, make, model, serial, and install date per address and attaches to jobs, where Jobber offers a custom field. On everything else they are the same shape, multi-trade, web plus iOS and Android, seats included per tier with extra users billed, and a long add-on list on the Housecall Pro side. Neither publishes a link from the record to parts or to stock. Cactus Appliance ran Housecall Pro for years and has never run Jobber, so weigh that.
- Is there a free alternative to Jobber?
- Three of the ten publish a free plan rather than a trial: Taskrol Solo, which costs nothing for one technician with unlimited jobs and no card; ServiceM8 Free, one user with a monthly cap on jobs; and Orcatec's free version, which covers scheduling and dispatch, call recording, GPS, commissions, and QuickBooks Online. Jobber itself has a 14-day trial of its Grow tier. Housecall Pro's trial is 14 days with no card, Workiz's is seven days, and ApplianceOps gives 14 days with no card, 30 with a referral code. Smart Service and ServiceTitan are quote-only, and Service Fusion doesn't mention a trial.
- Which Jobber alternatives sync with QuickBooks?
- Most of them. Taskrol syncs with QuickBooks Online from the Basic plan up, one way, Taskrol to the books: the customer, the invoice, the payments, tips, card surcharges and refunds of each job go over as it is completed and paid. Workiz syncs QuickBooks on every tier, where Jobber needs Connect or above. Service Fusion's sync is bi-directional. ServiceM8 connects to QuickBooks Online, Xero, and MYOB on every plan. Smart Service is built around QuickBooks, Desktop or Online. ServiceTitan handles QuickBooks Online and Desktop Premier and Enterprise. Orcatec syncs QuickBooks Online, and so does ApplianceOps, as a nightly push. Housecall Pro has a QuickBooks sync. Rossware offers exports only.
- Which Jobber alternative handles warranty-network dispatch?
- Rossware, through the DispatchLinks add-on, which names twelve networks including ServiceBench, ServicePower, ServiceLive, Samsung, LG, and several home-warranty companies, with a job created when a dispatch lands and status pushed back. ApplianceOps parses dispatch emails from ServicePower, Choice, First American, and AHS into work orders and handles split billing. Jobber's pages publish nothing on warranty dispatch.
- Which Jobber alternative fits a company with plumbing or electrical trucks?
- One that covers every trade. Housecall Pro is the like-for-like move, and Workiz if the reason for switching is the phone system and the lead sources.
- Did you actually use Jobber before writing this?
- No, and the byline doesn't claim it. Neither we nor Cactus Appliance has run Jobber. Everything about it here comes from its appliance page, its pricing page, its help center article on custom fields, and its App Marketplace, read on September 1, 2026 and again on October 15, 2026. The products on this page Cactus has used are Housecall Pro, which it ran for years, Taskrol, which the shop runs every day, and Workiz, which we describe here from its pages rather than from memory. Each entry says whether it was lived or read.
- Why is Taskrol first on this list?
- Because the title asks about appliance repair shops and the page asks one thing of every product: does it model the machine? Taskrol models the appliance, links the model number to parts and to your own stock, and runs on the same three platforms Jobber does. It is also ours, and the page says that before the list begins, so the order is our judgment. A multi-trade shop can move to Housecall Pro or Workiz, the two entries after it, and keep all of its work in one system.
- Can I move my Jobber data into Taskrol?
- Yes. Migration from Jobber is available through our support team: send your Jobber export to [email protected] and we move what it contains into your account. The three systems you import yourself are Housecall Pro, Workiz and Markate, under Settings → Database import in the Taskrol web app; a Jobber move goes through support. We carry across what the export holds, so open the file before you pick a switch date.
Sources and check dates
Every fact about another vendor above comes from these pages, read on the date shown. Re-check one vendor, update one line.
| Vendor | Checked | Pages read |
|---|---|---|
| Jobber | Appliance repair software · Pricing · Help: Custom Fields · App Marketplace | |
| Housecall Pro | Appliance repair software · Pricing · Property Profiles · Help: Property Profile | |
| Workiz | Appliance repair · Pricing · Equipment tracking · Phone system | |
| ServiceM8 | servicem8.com · Pricing · Asset management | |
| ServiceM8 for Android | Help: About the ServiceM8 Android app · Google Play listing | |
| Service Fusion | Appliance repair software · Pricing · Field service management | |
| Orcatec | orcatec.com · Appliance repair · Pricing | |
| ServiceTitan | Appliance repair software · Pricing · Inventory software | |
| Smart Service | smartservice.com · Appliance repair software · Pricing | |
| Rossware | rossware.com · Pricing · Integrations · Overview | |
| ApplianceOps | applianceops.pro · Pricing · Features |
Try the appliance-specific one for nothing
Solo is free forever for one technician — unlimited jobs and customers, no card. Open a job, put a model number in, and see whether the part is already on your truck. When the team grows, Basic is $29/month with 1 user and Pro is $129/month with 3 users, each extra user $29/month.
Or read the full ranked field and the one-to-one comparisons.