Head-to-head comparison
Jobber vs Workiz for appliance repair
Jobber and Workiz are aimed at the same appliance shop — an owner, a few vans, an office of one or two — and any demo of either will book a dishwasher call, text the customer, and collect a card in the driveway. The real difference is temperament. Jobber is a compact product that adds capability slowly and connects outward, through six named integrations and an App Marketplace of 100+ apps. Workiz is a wide product that adds named modules quickly and pulls things inward: the phone line, the marketplace leads, the equipment, the parts order.
For most trades that is a matter of taste. For appliance repair it is not, because the half of the job that starts after the call is booked — the model number, the special-ordered part, the back order, the second visit — is the half where Workiz publishes machinery and Jobber publishes fields. Against that, Jobber's customer-facing path is cleaner, its learning curve is shorter, and its marketing tools are more complete.
This page compares the two on where work comes from, how the phone is answered, what happens to the appliance record and the part, how quoting and payment differ, and what each leaves outside the product. The aim is to tell you which shop you are, not which product is better in the abstract.
The honest verdict
For an appliance repair shop this is closer than the general-purpose comparisons suggest, and it turns on the second half of the job. Workiz publishes more of what this trade actually does — an equipment record with a scanned serial and a warranty date, back orders and purchase orders tied to the job, inventory across vans, marketplace leads with attribution — and a parts-heavy shop should let that carry the decision, knowing that the equipment record, inventory and purchase orders are on its Ultimate tier, priced by request. Jobber is the better product for a shop whose pain is the customer-facing paperwork and whose parts flow is light: the request-to-paid path is cleaner, the marketing tools are more complete, and there is less to configure before a new office hire can use it. If you are a two-van shop doing a handful of special orders a week and losing sleep over reviews, choose Jobber. If you are ordering parts daily and dispatching a mix of employees and contractors, choose Workiz, and budget the time to set it up properly.
What Jobber and Workiz cost
Jobber: One user: Core $49 a month or $29 billed annually, 1 user; Connect $139 a month or $99 billed annually, 1 user; Grow $199 a month or $149 billed annually, 1 user. Teams are priced with 5, 10 or 15 users included; with 5: Connect $199 a month or $149 billed annually, 5 users; Grow $299 a month or $229 billed annually, 5 users; Plus $499 a month or $399 billed annually, 5 users; Connect is $299 ($229) with 10 users and $399 ($299) with 15. Add-ons: Receptionist $29, Pipeline $49 and Marketing Suite $99 a month (Jobber’s pricing page, read ).
- QuickBooks Online sync starts on Connect: $199 a month ($149 billed annually) for a team of 5.
- Job costing is on Grow: $299 ($229) for 5 users.
- Custom reports, the AI Receptionist, Pipeline and Marketing Suite come together on Plus: $499 ($399) for 5 users. Below Plus they are add-ons at $29, $49 and $99 a month.
Workiz: Every plan — Standard, Pro and Ultimate — says “Request pricing”; the trial is 7 days with no credit card (Workiz’s pricing page, read ).
- Inventory management, equipment tracking and purchase orders are on Ultimate only, priced by request.
- Genius Answering, its AI answering, is sold separately from the plans, with no price on the page.
How we compared these
We compared the two on each vendor's own published product and industry pages, read on October 15, 2026. Where a capability is described below, it is because the vendor publishes it — not because we inferred it from a feature grid.
Prices are the vendors' published list prices, each shown with the pricing page it comes from and the date we read it. Vendors change them, so check that page before you decide.
The two products
Jobber
Compact workflow with a curated set of connections
Jobber is cloud field service software for small home-service businesses across dozens of industries. Its appliance repair page publishes quoting with optional line items, markups, follow-ups and approvals; a drag-and-drop calendar with map and routing, progress tracking and team push notifications; job details, job forms and checklists, on-my-way texts, job follow-ups with feedback surveys, and appliance model and serial numbers on the client record; invoicing with follow-ups, online card payments and instant payouts; a Client Hub, Online Requests, and a client manager; and integrations with QuickBooks Online, Mailchimp, and Zapier. Its feature index adds Online Booking, Reviews, Websites, Email Campaigns, Referrals, an AI Receptionist for calls and texts, consumer financing on quotes, GPS tracking with location timers, job costing, expense tracking, and integrations with FleetSharp, CompanyCam, and Stripe.
Strengths
- The customer-facing path — request, quote, approve, pay — is the cleanest in this pairing.
- Optional line items and markups model the while-the-panel-is-off add-on without a three-tier proposal.
- Reviews, referrals, campaigns, and a website come from the same vendor as the schedule.
- An owner can set it up without a consultant or a configuration project.
Watch-outs
- No inventory, purchase orders, or back orders of its own; stock comes from third-party apps in its App Marketplace.
- Model and serial are fields on the client, not an equipment record with its own history.
- Marketplace lead sources are absent from its named integrations.
- The AI Receptionist rides on call forwarding; the phone system itself stays elsewhere.
Workiz
Wide, configurable platform that pulls the phone and leads inside
Workiz is field service management software for home-service businesses with a published feature set that keeps widening. Its appliance repair page publishes scheduling with back orders and upfront deposits, a unified dashboard for calls, texts and email, Genius Answering that books and reschedules over phone, email and SMS, sales proposals with good, better and best options, purchase orders with tracking information linked to the job, inventory tracking, Workiz Pay with card, wallet, cash, ACH and consumer financing, automations, and checklist templates per system, brand, error code and repair. Its feature index adds Equipment Tracking with label scanning, Genius Leads, Genius Scheduling, Genius Marketing, AI call insights, call recordings and masking, Service Areas, Location Tracking, Subcontractors, Commission Management, an expense card, Reserve with Google, and lead-source integrations with Thumbtack and Angi.
Strengths
- Equipment Tracking records serial, model, make, warranty, and service history, and reads the label with the phone camera — on the Ultimate tier, priced by request.
- Back orders, purchase orders with tracking, and inventory across vehicles are published — rare among general tools; inventory and purchase orders sit on the Ultimate tier.
- Thumbtack, Angi, Yelp, and Reserve with Google leads land in the CRM as trackable leads.
- The phone, call recordings, AI answering, and ad attribution are one product.
Watch-outs
- Breadth arrives as many named modules; each one is a decision and a training burden.
- Genius Scheduling matches on availability and proximity, which is the second filter in this trade.
- Its inventory pages describe stock you carry; the back-order line is the appliance-shaped part, so test it.
- More configurability means more that goes stale when the person who set it up leaves.
Jobber vs Workiz at a glance
| Where they differ | Jobber | Workiz |
|---|---|---|
| Two instincts: add slowly and connect out, or add fast and pull in | Six named integrations (QuickBooks Online, Mailchimp, Zapier, FleetSharp, CompanyCam, Stripe) and 100+ marketplace apps | Expansive: a growing roster of Genius modules plus lead, GPS, warranty, and financing integrations |
| Where the job comes from: your own funnel or the marketplaces | Online Requests, Online Booking, Websites with client intake, Reviews, Referrals, Email Campaigns | Thumbtack and Angi lead integrations, Reserve with Google, Yelp, Genius Leads from email, ad and source tracking |
| Answering the phone: a receptionist on forwarding, or the phone system itself | AI Receptionist for calls and texts, spam filtering, keyword-triggered transfer, on/off control, your number via forwarding | Genius Answering over phone, email and SMS; built-in phone and messages, recordings, tags, masking, AI call insights |
| The appliance: a field on the client, or an equipment record | Model and serial on the client record; job forms and checklists; job history per client | Equipment Tracking (Ultimate tier): serial, model, make, install date, warranty, service history, label scanning; checklists per brand and error code |
| The part between the first visit and the second | Products and line items; job costing with material and expense tracking; nothing published on stock or ordering | Inventory across warehouses and vehicles with low-stock alerts, technicians requesting parts from the field, purchase orders (inventory and purchase orders on Ultimate), back orders with tracking linked to the job |
| Quoting the repair and collecting for it | Optional line items, markups, follow-ups, approvals, deposits, signatures, financing on the quote, Client Hub, instant payouts, tap-to-pay | Estimates and proposals, good-better-best sales proposals, flat-rate price book, Workiz Pay with financing, tipping, card readers, branded client portal, upfront deposits |
| Dispatch, service areas, subcontractors, and pay | Drag-and-drop calendar, map and routing, progress tracking, push notifications, GPS tracking with location timers, visit reminders | Drag-and-drop scheduling, Genius Scheduling by availability and proximity, Service Areas, live location tracking, multi-day jobs, Subcontractors, Commission Management, advanced permissions |
| After the job, and the office behind it | Automatic review requests, referrals, campaigns, business dashboard, financial reports, expense tracking, job costing profit bar, QuickBooks Online, coaching and support | Automations for reminders and review requests, Genius Marketing triggered by CRM data, advanced reporting dashboards, expense management with receipts on jobs, expense card, QuickBooks Online, Zapier |
Jobber vs Workiz: where the difference actually shows
Two instincts: add slowly and connect out, or add fast and pull in
Read the two feature indexes side by side and the product philosophies are visible before any single capability is. Jobber groups its product into four verbs — get noticed, win jobs, work smarter, boost profits — and names six integrations on its features page, with 100+ more apps in its App Marketplace. Workiz publishes essentials, efficiency tools, financial services, and a communication-and-AI layer with a growing roster of named Genius modules, alongside integrations for lead sources, GPS, warranties, financing, and reputation. Neither is wrong. The compact product is easier to learn, harder to misconfigure, and more likely to hit a wall on something specific. The expansive product absorbs more of your process and also asks you to make more decisions, each of which someone has to maintain. An appliance shop with a two-person office should be honest about how much configuration it will actually keep up with.
Where the job comes from: your own funnel or the marketplaces
Jobber's published demand tools assume you own the funnel: request forms and online booking on your own site, a website product with client intake, automatic review requests to your Google Business Profile, a referral program, and email campaigns with segmentation. Workiz assumes a share of your demand arrives from somewhere else: lead-source integrations with Thumbtack and Angi, Reserve with Google, a Yelp integration, Genius Leads that extracts lead data from incoming emails into trackable leads, and ad and source tracking that reports what each channel produced. Newer appliance shops live on the marketplaces and lead services, and for them a lead that lands in the CRM with its source attached is the difference between attribution and guesswork. An established shop running on repeat customers and reviews gets more from Jobber's referral and campaign tools. Jobber's feature pages don't name marketplace lead sources, but its App Marketplace lists apps for Angi, Thumbtack, and Google's Local Services Ads; check how the one you use lands a lead before relying on it.
Answering the phone: a receptionist on forwarding, or the phone system itself
Both publish AI that answers when nobody is free, so the difference is architecture. Jobber's AI Receptionist handles calls and texts around the clock, answers questions, takes messages with summaries, offers to book and captures the request, reschedules and cancels, handles several calls at once, filters spam, recognizes returning customers, and transfers to a human when keywords you set are heard — all while you keep your existing number through call forwarding. Workiz's Genius Answering books and reschedules over phone, email, and SMS, and it sits on top of Workiz's own phone system: centralized calls and messages, recordings and tags, call masking, and AI summaries of every conversation. If your telephony works and you want to keep it, Jobber's forwarding model costs you nothing to adopt. If you are already maintaining a seam between a phone provider and a CRM, Workiz removes the seam. Either way, run your own calls through it — an appliance caller reading a model number off a sticker is the hard case for any of these.
The appliance: a field on the client, or an equipment record
This is Workiz's clearest published lead for this trade. Its Equipment Tracking, which its pricing page puts on the Ultimate tier (every Workiz tier is priced by request), records serial number, model, make, installation date and location, warranty information, and the full service history of that item, with custom fields, and it reads all of that off the label with the phone camera; equipment assigned to a job appears on the client's profile, and appliance repair is one of the industries the page names. Its appliance page adds checklist templates per system, brand, error code, and repair. Jobber publishes appliance model and serial numbers stored on the client record, job forms and checklists, and job history per client — genuinely more than many general tools, but a field is not a record. The practical test is the return visit two years later: can the technician open the machine, see what was replaced, and see the warranty date before opening the customer? On the published pages, Workiz says yes and Jobber says look in the notes.
The part between the first visit and the second
Appliance repair is the residential trade where the second visit is normal, because the part is determined by a model number nobody knew until the panel came off. Workiz publishes the pieces of that loop, with inventory management and purchase orders on its Ultimate tier: inventory tracked across warehouses, offices, and service vehicles with low-stock alerts and automated reordering, technicians checking stock and requesting parts from the field, parts assigned to jobs, purchase orders to vendors, and — on its appliance page specifically — back orders and purchase orders with tracking information linked to the job, plus upfront deposits so the part is paid for before it is ordered. Jobber publishes products and line items for quoting and billing, and job costing that tracks material and expense cost per job; it publishes nothing about stock, ordering, or a job waiting on a part. That does not make Jobber unusable for a parts-heavy shop, but it means the whiteboard or the spreadsheet stays. Workiz's inventory pages are written around stock you carry; the back-order line is the appliance-shaped part, so ask to see a job wait on a special order and then reschedule against its arrival.
Quoting the repair and collecting for it
Both quote, both collect, and both publish consumer financing, so the difference is the shape of the quote. Jobber's is built around one quote with choices inside it: optional line items the customer ticks, markups, automated follow-ups, approval with a deposit and a signature in the Client Hub, financing offered on the quote, and then invoices with batch sending and reminders, online and automatic payments, tap-to-pay, and instant payouts. Workiz's is built around a proposal with tiers: good, better, and best options, a flat-rate and item price book, Workiz Pay taking card, wallet, cash, ACH, or financing, tipping, card readers, and a branded client portal. For appliance repair, the optional-line-item model fits the common case better — the repair plus the worn part you might as well replace while the machine is open — than a three-tier proposal does. Where Workiz's approach helps is the repair-or-replace conversation on an aging unit, and the upfront deposit before a special order, which is a discipline many shops need and few enforce.
Dispatch, service areas, subcontractors, and pay
Jobber's scheduling is the clean version: a calendar you drag jobs around, a map with routing, progress through the day, push notifications when the plan moves, GPS tracking with location timers for time on site, and automated visit reminders. Workiz publishes the same drag-and-drop core and then adds a layer aimed at bigger or looser crews: Genius Scheduling that proposes a technician by availability and proximity, Service Areas that draw geographic boundaries with mapping tools, live truck and technician location, multi-day jobs, subcontractors included on jobs, automated commission calculation, and roles with tailored permissions. Two of those matter disproportionately in appliance repair. Many shops run on a mix of employees and independent technicians paid a percentage, which is exactly what subcontractor and commission features exist for. And proximity is the second filter in this trade after skill and brand authorization, so treat automatic matching as a suggestion. Service areas by ZIP, on the other hand, are how appliance dispatch already thinks.
After the job, and the office behind it
Both close the loop after the invoice, in their own styles. Jobber publishes automatic review requests, a referral program with incentives, campaigns with a generator and templates, a business dashboard, financial reports, expense tracking, a job costing profit bar with material and labor cost, and QuickBooks Online sync, and it makes a point of free one-on-one product coaching and support. Workiz publishes automations that guarantee reminders and review requests go out, Genius Marketing that triggers campaigns from what is in the CRM, advanced reporting dashboards, expense management with receipts linked to jobs, its own expense card, QuickBooks Online, and Zapier. The accounting story is a tie — both are QuickBooks Online shops — so do not decide on it. Decide instead on whether you want a product that trains you into a standard process, which is Jobber's strength, or one that lets you wire your own, which is Workiz's, and be honest about who in your office will do the wiring.
Choose Jobber if
- Your work arrives through your own site, repeat customers, and referrals rather than marketplaces.
- The office is one person who needs to be productive this week without configuring anything.
- Quotes are one repair with optional add-ons, and the Client Hub approval path is what customers see.
- Parts flow is light enough that a line item and a note cover it.
Choose Workiz if
- You want the appliance as an equipment record with serial, warranty, and history, scanned from the label (Equipment Tracking is on Ultimate).
- Back orders, purchase orders, and stock on vans need to live inside the platform (inventory and purchase orders are on Ultimate).
- Thumbtack, Angi, or Google leads are a real channel and you want them attributed.
- You run subcontractors on commission and want the phone system inside the CRM.
Taskrol
Taskrol: our pick when the business is appliance repair
This page rewards the product that treats the appliance and the part as objects rather than fields. Taskrol is built on that test: every job records the machine it was for and the customer's record lists their appliances and past jobs, the catalog opens for its exact model, and the job knows it is waiting on a part.
Our recommendation: an appliance repair shop should try Taskrol first. The second half of the job is what it is built around — the part found by model number, the diagram it sits on, the van cell that holds it, and the Ready to install queue once it arrives. A Workiz jobs export uploads directly as customers with their jobs, and a Jobber export goes through our support team.
- The camera reads the model and serial off the data plate (on Basic and Pro one photo fills in brand, model, and serial), then the parts catalog for that exact model opens on the job.
- A part number photographed from the inventory screen comes back with its name and van stock.
- Van and warehouse stock by cell, a shopping list (team-wide on Pro), and parts on the job carried as ordered, allocated, or used until the return visit.
- Warranty callbacks created from the original job, with free return trips kept out of job counts.
- The same QuickBooks Online answer, one way from Taskrol: connect the company with Intuit's sign-in, map parts, labor, the diagnostic fee, tips, and refunds to QuickBooks items once, and every invoice and payment follows as the job is completed and paid.
- Subcontractors take your jobs in their own Taskrol accounts, and technician pay is by the hour or a percentage of margin.
What Taskrol costs: Solo $0 forever (1 technician), Basic $29/month (1 user), Pro $129/month (3 users), each extra user $29/month; 7 days of Pro for every new account, no card. Basic already carries the reports, the accounting sync and the team tools: all reports, including margin and on-hand inventory, team roles and permissions, technician assignment, van and warehouse inventory, the QuickBooks Online sync, appliance manuals and AI invoices; Pro adds the shared company warehouse. Taskrol pricing →
Frequently asked questions
Is Jobber or Workiz better for appliance repair?
It depends on which half of the job hurts. Workiz publishes more of the appliance-specific half — an equipment record with serial, warranty, and service history, back orders and purchase orders linked to the job, inventory across vehicles, and marketplace lead integrations — so a parts-heavy shop usually lands there; the equipment record, inventory and purchase orders are on its Ultimate tier, priced by request. Jobber suits a shop whose pain is customer-facing paperwork and whose parts flow is light, and it is the easier product for a small office to learn.
Does Workiz track appliances as equipment?
Yes, on its Ultimate tier, priced by request. Workiz publishes Equipment Tracking that records serial number, model, make, installation date and location, warranty information, and full service history per item, with custom fields and label scanning from the phone camera. Equipment assigned to a job also appears on the client's profile. Jobber publishes model and serial numbers as part of the client record rather than a separate equipment record.
Does Jobber have inventory or purchase orders?
Not on the pages we read. Jobber publishes products and line items for quoting and invoicing, plus job costing with material and expense tracking, but no stock levels, purchase orders, or back orders of its own; stock comes from third-party apps in its App Marketplace, such as FieldStockPro and VanTrack. Workiz publishes inventory across warehouses and vehicles with low-stock alerts, purchase orders to vendors, and back orders with tracking information linked to the job; inventory and purchase orders are on its Ultimate tier, priced by request.
Do both have AI phone answering?
Yes, built differently. Jobber's AI Receptionist answers calls and texts, takes messages, books and reschedules, filters spam, and transfers on keywords you set, while you keep your existing number through call forwarding. Workiz's Genius Answering books and reschedules over phone, email, and SMS on top of Workiz's own built-in phone system with recordings, tags, and AI call summaries.
Which one connects to Thumbtack or Angi leads?
Workiz publishes lead-source integrations with Thumbtack and Angi, plus Reserve with Google and Yelp, and Genius Leads that turns lead emails into trackable leads with ad and source tracking behind them. Jobber's features page names QuickBooks Online, Mailchimp, Zapier, FleetSharp, CompanyCam, and Stripe, and its App Marketplace lists apps for Angi, Thumbtack, and Google's Local Services Ads; check how the one you use lands a lead before relying on it.
How current is this comparison?
The vendor pages behind it were read on October 15, 2026. Every capability named here comes from that vendor's own industry or feature pages. Published prices are listed near the top of this page with the date each pricing page was read; check those pages before deciding.