Buyer’s guide
Best AI Receptionist for Appliance Repair in 2026, Ranked by What Happens to the Call
By the Taskrol team at Kereon Inc. Last reviewed . Each vendor carries the date its own pages were read, at the bottom.
The short answer
For an appliance repair shop, our first pick is Taskrol's AI Agent, because the call ends as a job on the dispatch board the technicians already work from: it checks the caller's ZIP, books real technician windows, and moves or cancels visits. Taskrol is our product, and the agent is a paid add-on billed by the minute. Field Boss Pro and Tradellen come next: both publish brand, model, and symptom captured on the call, a service-area check, and the receptionist included in a plan. A shop staying on Housecall Pro or Jobber should try their own agents first. Dialzara is the standalone service that publishes the most about appliance calls.
Taskrol is our product, and its AI Agent is one of the receptionists ranked here, so this page is not neutral. We handle that the way we do in our other roundups: we rank it first for an appliance repair shop, its entry says why, and every other product gets something named that it does well.
This page answers one question: what happens to an appliance repair call when an AI answers it. Whether the voice sounds human is the least useful thing to compare. The useful things are where the booking ends up, whether the agent knows where the shop works, and what it asks about the machine.
The rules are the ones we keep everywhere. Every fact about another vendor comes from that vendor's own pages, read on the date next to its name. We quote nobody's prices, because a price goes stale inside a quarter; we describe the shape and link the page. Where a vendor's pages are silent we write not published, which is a different claim from does not exist. Only Taskrol is first-hand here. We placed no test calls to anyone else's agent.
The test: what happens to an appliance repair call
An appliance repair call is not a generic service call. The caller says the dryer will not heat. A good dispatcher asks what the machine is and where it is, and then offers a time a technician really has. The ZIP decides whether anyone drives there at all. The schedule decides whether the promised window can be kept. What the agent asks about the machine decides how much the technician knows before he leaves.
So the test has five questions. Does the booking land on the calendar the technicians work from, or in a message that someone has to re-key? Does the agent check the service area before it promises a time? What does it ask about the machine: the type, the brand, the model, the symptom? Who answers first, the agent or the team? And what does the bill count: minutes, calls, conversations, callers, or nothing?
The field splits into two groups. Most of the products here are agents inside a field-service system: the agent and the schedule are one product, so a booked call is a job on the board by construction. The rest are standalone answering services that plug into a system, and for those the first question is the whole evaluation. A section below the list takes the two groups apart.
Which field-service system to run the shop on is a different question, and it has its own ranking of appliance repair software.
That is the test every product here is measured against: where the booking lands, whether the agent knows the service area, what it asks about the machine, who answers first, and what the bill counts.
The table
Shape, not prices. “Not published” means the pages we read don’t mention it; it doesn’t mean the feature doesn’t exist.
| Product | Agent and type | Where the booking lands | Service area check | Appliance intake | Who answers first | How it is billed |
|---|---|---|---|---|---|---|
| 1. Taskrol | AI Agent, a paid add-on to the field-service software, on any plan | A job on the Taskrol schedule, in a window a technician has; it also moves and cancels existing visits | The caller's ZIP is checked against the company and technician ZIP lists before a window is offered | Appliance type matched from the caller's own words; a returning caller's record and jobs open from the phone number | Your choice: the team first, with the agent after the seconds you set, or the agent first during the hours you schedule | Voice & SMS plus a monthly minute pack, then per minute; or a one-time trial |
| 2. Field Boss Pro | AI Receptionist, part of the field-service software, on the top plan | Field Boss Pro's own schedule; it books, reschedules, and cancels by phone | Books against availability and service area; technician routing weighs ZIP coverage | Make, model, and symptom captured on the call | The agent, 24/7, on a forwarded number or a new local one | Included in the top plan with monthly allowances of calls and texts, then per call and per message |
| 3. Tradellen | Aria, built into the field-service software on every plan | Tradellen's dispatch board and calendar; checks Google Calendar when it is connected | Uses the service area to turn away out-of-area callers; how the check works is not published | Brand, model, and symptom captured on the call | Aria, 24/7, on the shop's own number; emergencies go to the on-call number | Flat monthly tiers by team size, receptionist included; call or minute limits not published |
| 4. ApplianceOps | AI Dispatch, a paid add-on to an appliance-only CRM | The ApplianceOps dispatch board, with the rest of the day | Books against the shop's hours, capacity, driving distance, and lead time | What broke, what it is doing, the address, and the phone number; asking for brand and model is not stated | The agent picks up every call, per its page; around-the-clock answering is not stated in those words | Flat monthly add-on by crew size with included AI minutes, prepaid, on top of a per-seat CRM |
| 5. FieldCamp | FieldCamp AI Receptionist, part of FieldCamp; its voice platform is also sold standalone | A request in FieldCamp; a booked visit only with AI Dispatcher connected, which also syncs with Jobber, ServiceTrade, Housecall Pro, and FieldEdge | Service ZIP is on the intake list; the appliance software page says it books by service area | From the shop's intake list: appliance, brand, model or serial, symptom and error code, ZIP, and warranty type, saved as fields | Configurable: around the clock, only after hours, or only when the lines are busy | Custom quote that scales by call volume; no price published |
| 6. Workiz | Genius Answering, an add-on to Workiz that needs a Genius Phone plan | A job or lead in Workiz, unassigned for review by default; auto-assignment to a technician is optional | A mile radius around a ZIP code or a custom area, enforced strictly; out-of-area callers leave a message | Name, phone, address, and time by default; brand or model through custom questions that must apply to all job types | Configurable: after hours only, missed calls before voicemail, or every call | Monthly plans of AI conversations and concurrent agents; past the limit the agent stops, or bills per conversation if on-demand is set up; calls also use phone-plan minutes |
| 7. Housecall Pro | CSR AI, an optional add-on to Housecall Pro | Jobs or estimates on the Housecall Pro calendar, or unscheduled ones if set that way | A setting limits booking to customers inside the area; it can be switched off | Not published; requests are matched to price-book line items | Either: the main line or an after-hours backup, by call forwarding | Add-on on top of a subscription; its price, unit, and limits are not published |
| 8. FieldPulse | Operator AI, an add-on to FieldPulse that needs the Engage phone add-on | A job on the FieldPulse schedule, tagged as AI generated; scheduled or unscheduled, assigned or not | Included and excluded areas down to ZIP codes, with a set response when coverage is unconfirmed | Not published; name, phone, email, and address, plus up to 20 plain-language rules | The team; the agent takes after-hours, declined, or overloaded calls | Add-on by custom quote; the pricing model and the included minutes are not published |
| 9. Jobber | Receptionist, included on the top plan and an add-on on select others | The Jobber schedule through the Online Booking form; otherwise a request or a follow-up task | Not published | Not published; the job, contact, and property details, following the request form | The agent, 24/7, for calls and texts; each can be switched on or off | Unlimited on the top plan; elsewhere a flat monthly add-on with a bundle of conversations, then per conversation or a pause |
| 10. ServiceTitan | AI Virtual Agent, also written AI Voice Agent, a separately purchased product inside ServiceTitan | A job on the ServiceTitan dispatch board, tagged Voice Agent | Not published; booking uses location and capacity | Not published; custom follow-up questions are on the marketing page and a launch limit in the help FAQ | Configurable in call routing; marketed for overflow and after hours | Usage: per call once the agent connects, whatever the outcome; no figures published |
| 11. Dialzara | Dialzara AI Receptionist, a standalone answering service | The shop's Google Calendar, from the second tier; field-service systems through Zapier, Make, webhooks, or API | Asks for the caller's location and checks it against the coverage area before booking; the method is not published | Appliance type, brand, model, symptom, and urgency | The agent, 24/7; after-hours rules start at the second tier | Monthly tiers of talk-time minutes with per-minute overage; features gated by tier |
| 12. Smith.ai | AI Receptionist, a standalone service with live receptionists behind it | Housecall Pro through the shop's online scheduling link; ServiceTitan through Scheduling Pro; calendars and other apps | Location is gathered to keep leads inside the service area; the method is not published | Its blog says the agent runs structured appliance intake; ready template or custom setup is not published | The agent, 24/7, with transfer to a live receptionist at any hour | Per call: a free tier with a monthly call allowance, then monthly plans with per-call overage |
| 13. Sameday AI | AI CSRs, a standalone answering service for home services | The shop's field-service schedule: ServiceTitan, Housecall Pro, Jobber, Service Fusion, or FieldRoutes | Service areas are set during onboarding; how the check runs on a call is not published | Not published; appliance repair is not among the trades its site lists | Either: every call, or overflow, after-hours, and missed calls | Flat monthly base sized by expected AI minutes; the rate above the included minutes is not published |
| 14. My AI Front Desk | Frontdesk AI Receptionist, a standalone service with its own CRM | Google Calendar, Outlook, or Calendly; Housecall Pro through a documented API-key integration | Service area is part of home-services intake; ZIP routing is described for multi-location setups | Not published as a template; a use case shows a dishwasher call that collects the model | The agent, 24/7, with live transfer by rules | One self-serve monthly plan with included voice minutes, then credits per minute |
| 15. QuoteIQ | AI Virtual Call Team, built into QuoteIQ on every plan | Its pages disagree: an appointment on the QuoteIQ calendar, or a lead and a summary for the owner to schedule | Service areas go in the Knowledge Base; how a check works on a call is not published | Brand, model type, problem description, and address, per its appliance repair page | The agent, 24/7, on a forwarded number or a dedicated one | Included in every plan and metered in credits per call minute; its own pages conflict on the terms |
| 16. Rosie | Rosie, a standalone AI answering service | Google Calendar or Calendly from the middle tier; a texted booking link below it; field-service systems through Zapier | Not published | Custom questions; its home-services page names appliance models as an example | Either: every call, or after-hours and overflow only, by conditional forwarding | Three monthly tiers with included minutes; going over moves the account to a higher plan |
| 17. Avoca AI | AI CSR, a standalone AI front office for service businesses | The shop's field-service system; a detailed page for ServiceTitan, template pages for others | Not published | Not published; appliance repair is not among the trades its site lists | The agent, 24/7, including overflow | Not published; sales are by demo |
| 18. Fieldproxy | AI receptionist, built into Fieldproxy's field-service software | A job on a technician's day on the Fieldproxy board | Not published | Not published | The agent: during the day, after hours, and when the office is on the other line | Included in a quoted platform price; AI usage charged separately in credits |
| 19. Goodcall | Goodcall AI phone agent, a standalone answering service | Google Calendar; leads to Google Sheets or HighLevel; other systems need a configured API tool or MCP server | Not published | The shop's own questions; its appliance repair page lists no intake fields | Your choice: ring the shop's phone first, or send every call to the agent | Monthly tiers by unique callers, not minutes or calls; extra callers billed at the plan's own rate |
How we judged them
The order is our judgment. It follows the five questions, weighted for an appliance repair shop of one to five technicians. What weighs most is what happens after the call: whether it ends as a job on the technicians' calendar, in a window a technician really has, inside the service area. Then what the vendor publishes that its agent asks about the machine. Then how much of the price a buyer can read before a sales call, and whether the agent can be tried on a real number. A general platform's agent can be the right choice for a shop already on that platform and still rank below a smaller product that publishes more about this trade.
Only Taskrol is first-hand: it is our product, and we rank it first for the reasons in its entry. Every other entry is documentation: we read the vendor's own pages on the date next to its name, and we placed no test calls. Where a vendor's pages conflict with each other, the entry says so and names both statements. Three names are discussed below the list and are not ranked.
The list
1. Taskrol
Our product · First-hand · pages read
Taskrol is our product and our first pick on this page, and the AI Agent is its AI receptionist for appliance repair calls. It recognizes the caller from the number, opens the customer's record and jobs, and takes the call from there: a new repair, a warranty return, a change of time, a cancellation, or a question about when the technician is coming.
For a new repair it matches the caller's word for the machine to an appliance type, checks the ZIP against the service area, offers windows from real technician availability, takes the name and callback number, and quotes the shop's diagnostic fee once. The booking is a job on the Taskrol schedule, the same calendar the dispatcher and the technicians run the day from. Two broken appliances at one address stay one visit and one fee. A returning caller about the same machine, with a completed visit inside the follow-up window, is booked as a warranty return against the original job, and no diagnostic fee is quoted.
It is a paid add-on, billed by the minute. Ongoing answering runs on Voice & SMS and a monthly AI Agent minute pack, and both can be added on every plan, including free Solo. Every call is recorded and transcribed, and a call that needs a person is saved as a lead with the reason attached, for the office to pick up.
- The appliance on the call
- The agent matches the caller's word for the machine to an appliance type and creates the job with it. On the job, the technician's phone camera reads the model and serial off the data plate on every plan, and on Basic and Pro one photo fills in brand, model, and serial with AI. A caller with a visit already booked can move it, cancel it, or hear its window and status without repeating the address or the appliance.
- Where it is strong
- What happens after the call. The agent checks the caller's ZIP first, and the booking is a job on the schedule the technicians already work from, in a window a technician has. A return visit on the same machine is booked against the original job with no diagnostic fee quoted, and a washer and a dryer at one address stay one visit. The diagnostic fee is quoted once, after the ZIP check. The agent can also be added to the free plan.
- Pricing shape
- The AI Agent is a paid add-on billed by the minute. Ongoing use is Voice & SMS, from $25 a month, plus a monthly pack: AI Agent 300 at $49 a month with 300 AI minutes, then $0.25 a minute, or AI Agent 1000 at $149 a month with 1,000 AI minutes, then $0.20 a minute. The one-time AI Agent trial is $10 for 50 AI minutes, with a business number held for 50 days for a shop that starts without Voice & SMS. Both add-ons can sit on any plan, including free Solo. Every new account gets 7 days of Pro with no card, then continues on free Solo unless the owner subscribes. Their pricing page →
- For
- An appliance repair shop that wants missed and after-hours calls booked onto the schedule its technicians already work from, and will set up hours and ZIP areas first.
Why first: we weigh what happens after the call, and in Taskrol the call ends as a job on the dispatch board the shop runs its day from, inside software built for appliance repair. Before it offers a time, the agent checks the caller's ZIP against the company and technician ZIP lists, and the windows it offers come from real technician availability. The same agent moves or cancels a visit and books a warranty return against the original job. The prices are published, and a one-time trial puts the agent on a real number. Taskrol is our product, so this is our ranking. Field Boss Pro and Tradellen come next: both publish that their agent captures the make or brand, the model, and the symptom on the call, and both put the receptionist inside a plan price.
2. Field Boss Pro
Documentation-based · pages read
Field Boss Pro is field service software with an AI receptionist for appliance repair, HVAC, plumbing, and electrical shops, published by Fleming USA. Appliance repair is the first trade its site lists. The receptionist answers 24/7, knows the shop's availability and service area, and books, reschedules, and cancels on the phone.
It is second because it publishes an answer to each question in this page's test, and the answers are about this trade. Make, model, and symptom are captured on the call. Home-warranty dispatches from American Home Shield and First American are booked automatically. The job lands in the same system the technicians, the invoices, and dispatch run on, so nothing is copied over.
- The appliance on the call
- Make, model, and symptom are captured on the call, per the receptionist page, and the job lands in Field Boss Pro's own schedule. Home-warranty dispatches from American Home Shield and First American are booked automatically, and the agent also calls out on new warranty dispatches and parts arrivals.
- Where it is strong
- Make and model are captured on the call. The receptionist comes inside a plan, with an allowance counted in calls. Home-warranty dispatches from two named companies are booked automatically. It also runs booking, rescheduling, and cancellation conversations over text messages.
- Watch for
- The voice receptionist is only in the top plan, which includes three technicians and charges for each one after that. The site carries a fair-use clause on included usage. A caller who wants a person triggers an escalation and a text alert to the owner; whether the call itself is transferred live is not published. Whether the free trial includes live AI calls is not published, and neither are the languages it speaks. This entry is documentation only: we have not run it.
- Pricing shape
- Tier-gated: the voice receptionist comes with the top plan, a flat monthly price with three technicians included and a fee for each extra technician. The plan carries monthly allowances of inbound calls, outbound calls, and AI text conversations, with per-call and per-message overage. Setup packages are optional and paid. Seven-day free trial, no card, month to month. Their pricing page →
- For
- An appliance shop that takes home-warranty dispatches and wants the receptionist and the field software on one bill.
3. Tradellen
Documentation-based · pages read
Tradellen is field-service software from Tradellen LLC with a built-in AI receptionist called Aria. Its appliance repair page says Aria answers inbound appliance repair calls day or night, qualifies the caller, and books the appointment straight onto the dispatch board. The caller gets a text and the shop sees the booking.
It is third for two published answers. Aria captures the appliance brand, model, and symptom up front, and the receptionist is included in every plan at a flat monthly price. What keeps it behind Field Boss Pro is what the pages leave out: rescheduling or cancelling a visit by phone is not published, and neither is any limit on calls or minutes.
- The appliance on the call
- Aria captures the brand, model, and symptom on the call. The job record keeps appliance type, make, model, serial, fault or diagnostic code, part fitted, and warranty status, and the appliance page says every brand, model, serial, and warranty date stays on file for the next visit.
- Where it is strong
- Brand and model are captured by the agent on the call, and the receptionist is included in every plan at a flat monthly price, with a trial that needs no card.
- Watch for
- No call or minute allowance and no overage rate is stated, so ask what a busy month costs. Rescheduling or cancelling a visit by phone is not published. Quoting prices on the call and the languages Aria speaks are not published. Normal booking stays inside the hours the shop sets, and with no emergency number set Aria takes an urgent message instead of transferring. Documentation only: we have not run it.
- Pricing shape
- Flat monthly, three tiers sized by team size, with the AI receptionist included in every plan. Seven-day free trial, no credit card, no contracts, and no setup fee. No call or minute allowance and no overage rate is stated. Their pricing page →
- For
- A small appliance shop that wants brand and model on the job before the technician leaves, and a flat bill.
4. ApplianceOps
Documentation-based · pages read
ApplianceOps is sold as the CRM built only for appliance repair, from ApplianceOps Software LLC. Its phone product is AI Dispatch, which bundles AI answering, AI text-back, the dispatch system, and a business number, or ports the number customers already call.
On the call the agent takes what broke, what it is doing, the address, and the phone number, and the booking goes onto the dispatch board with the rest of the day. It books against the shop's hours, capacity, driving distance, and lead time, so it cannot promise a slot the day does not have. If the call drops, AI text-back picks the same conversation up and keeps trying to book it.
- The appliance on the call
- Each lead arrives with the appliance and the fault in the customer's own words. Whether the voice agent asks for the brand and model number explicitly is not stated. The CRM itself lists home-warranty split billing, a claims workbench, and error-code diagnosis.
- Where it is strong
- AI answering, text-back, the dispatch system, and a business number come as a single flat monthly line with minutes included. The booking is checked against capacity, driving distance, and lead time. A dropped call is continued by text.
- Watch for
- AI Dispatch is prepaid and is not part of the free trial, which covers the CRM only. A call the agent cannot take cleanly becomes a flagged lead for a call-back; a live transfer to a person during the call is not published. Moving or cancelling a visit on the call is not published, and neither is quoting the diagnostic fee. Past the included minutes, more are added in blocks at a price the page does not state. Porting an existing number takes about two weeks. We have not run it.
- Pricing shape
- A flat monthly add-on tiered by crew size, each tier with included AI minutes, prepaid, on top of a per-seat CRM subscription. Extra minutes are added in blocks, and the block price is not stated. Larger crews are quoted. The CRM has a 14-day free trial with no card, 30 days with a referral code; AI Dispatch is outside it. Their pricing page →
- For
- A one-to-five-technician appliance shop that wants an appliance-only CRM and its phone from one vendor.
5. FieldCamp
Documentation-based · pages read
FieldCamp publishes the most detailed appliance repair answering page we read. The agent takes the brand, model, and symptom, and whatever else is on the shop's intake list is saved as fields: serial, error code, service ZIP, and warranty type. Out-of-warranty, home-warranty, and manufacturer-warranty callers each get their own path.
The page is just as specific about what the agent will not do. It does not decide warranty coverage or file claims. It gives no repair or troubleshooting advice. On a call about a part, it does not check part status or move the return visit; it finds the customer and leaves one request for the office.
It is fifth because of two gaps. A call becomes a booked visit only when FieldCamp's AI Dispatcher is connected, and without it the call becomes a request. The price is a custom quote, and no trial is published.
- The appliance on the call
- In fields on the request or the job: appliance, brand, model or serial, symptom and error code, service ZIP, and warranty type, taken from the shop's own intake list. If the caller cannot find the sticker, the agent notes that and moves on. The appliance software page says the lead arrives matched to the property and the appliances on file.
- Where it is strong
- Model or serial number, error code, and warranty type are asked for on the call and saved as fields, with a separate path for home-warranty callers that takes the warranty company and claim number. Through AI Dispatcher, booked jobs sync both ways with Jobber, ServiceTrade, Housecall Pro, and FieldEdge, so a shop can keep the system it has.
- Watch for
- Without AI Dispatcher connected, a call ends as a request, not a booked visit. Pricing is custom, and the appliance page defers billing to a demo. No free trial is published. Whether the voice agent reschedules or cancels an existing visit is not published. Text messages are handled by a separate FieldCamp agent. It does not book into ServiceTitan. Whether using AI Dispatcher with Jobber or Housecall Pro needs a full FieldCamp subscription is not published.
- Pricing shape
- Quote only. Receptionist plans are labeled Custom and scale by call volume, with the call limit confirmed at setup. FieldCamp's platform pricing is also by quote, with AI usage paid as credits. No trial or free tier is published. Their pricing page →
- For
- A shop with warranty callers that wants serial numbers and claim numbers captured, and will sit through a demo to get a price.
6. Workiz
Documentation-based · pages read
Workiz's appliance repair page promotes AI Answering, and the product behind it is Genius Answering: an AI answering service that picks up incoming calls, talks with customers about the service they need, and adds jobs to the schedule. It speaks English, Spanish, or French.
It leads the general field-service platforms here because its help center answers the most questions. The service area is a mile radius around a ZIP code or a custom area. Where the agent sits in the call flow is the shop's choice. By default a booking lands as an unassigned appointment for the office to review, and auto-assignment is a setting that weighs each technician's availability, job duration, skills, and service areas.
- The appliance on the call
- Nothing appliance-specific is published for intake. Custom questions, mapped to custom fields, are the published way to collect a brand or a model, and Workiz asks that they apply to all job types. The agent cannot review images sent through the Message Center, so a texted photo of a data plate is not read.
- Where it is strong
- Three languages: English, Spanish, or French. A service area drawn as a radius around a ZIP code or as a custom area. A text confirmation to the client after an action, and a text to the assigned technician as soon as the agent books.
- Watch for
- It is sold separately from the Workiz plans and requires a Genius Phone plan, and an AI call uses phone-plan minutes as well as a conversation. Past the monthly conversation limit the agent stops answering and the call moves to the next step in the call flow, possibly voicemail, unless on-demand billing is set up. Plan prices and the on-demand rate are not on the public pages. Workiz states that the agent can generate an incorrect response and cannot follow a strict script. Rescheduling is for verified clients only. The marketing page limits live transfer to business hours.
- Pricing shape
- An add-on sold separately from the Workiz plans, requiring a Genius Phone plan. Genius Answering plans carry a monthly number of AI conversations and a number of concurrent agents; past the limit the agent stops, or bills per conversation on demand. Plan prices are not on the public pages. The Workiz platform has a seven-day free trial; the terms of the add-on's own free offer are not published. Their pricing page →
- For
- A shop already on Workiz that wants Spanish or French on the line and a strict service-area boundary.
7. Housecall Pro
Documentation-based · pages read
CSR AI is the one member of Housecall Pro's AI Team that is not included with the account: it is an optional add-on that answers calls 24/7. It can be the main line or an after-hours backup, and calls reach it through a forwarding number Housecall Pro provides.
Booking is a permission. When it is on, CSR AI recognizes the right line items for the request, checks technician availability, and puts the job or estimate on the calendar; it can also be set to create unscheduled jobs and estimates. Rescheduling and cancelling are separate permissions. When it cannot book, the shop is notified by text and in the inbox.
For this trade the setup advice matters. Housecall Pro's own example is a business that repairs and installs appliances: name each line item by the action and the appliance, since the agent matches requests to those names.
- The appliance on the call
- No appliance intake is published: the pages do not describe asking for a brand, a model number, or a symptom. The pages describe scripts and price-book line-item matching; what else the agent records about the machine is not published. Warranty and parts questions on a call are not published.
- Where it is strong
- Booking, rescheduling, and cancelling are each a separate permission the shop can switch, and the agent can be told to create unscheduled jobs for the office to place. A free demo lets an owner play the caller without subscribing. On a price question it reads the descriptions and prices of the services enabled for Online Booking.
- Watch for
- The price of the add-on, whether it is flat or per call or per minute, and any usage limits are not published. Cancelling it takes a request through the billing tab or support. A caller who asks for a person is sent to a number the shop chooses or to a Housecall Pro Assist rep, and those reps need a separate Assist subscription to book or review pricing. Text answering is in alpha and follows up with new customers only. Spanish is listed as coming. The help center says the AI disclosure cannot be turned off while the marketing page says disclosure is the business's choice, so ask which is current.
- Pricing shape
- An optional add-on on top of a Housecall Pro subscription. The add-on's price, its unit, and any usage limits are not published; sign-up is inside the account or through sales. The platform trial is 14 days on the top plan with no card, and whether live CSR AI answering is part of it is not published. Their pricing page →
- For
- A multi-trade shop already on Housecall Pro with a clean price book and Online Booking set up.
8. FieldPulse
Documentation-based · pages read
Operator AI is FieldPulse's AI dispatcher. It answers after-hours, declined, or overloaded calls forwarded from FieldPulse's Engage phone system: the team gets first priority, and the agent steps in only if no one answers. It books the job onto the schedule before the call ends.
Its service-area controls are the most complete of the pages we read. Included areas go down to counties, cities, or ZIP codes. Callers in excluded areas are politely declined. For an address in neither list the shop picks the response: capture the lead, promise a callback, or decline. FieldPulse's own example rule is to confirm the ZIP code before any other intake.
- The appliance on the call
- No appliance intake is published. The customer record gets the name, phone number, email, and address, and the job notes get a transcript summary of the call. A free-text Warranty Info field feeds the agent's answers. Each operator takes up to 20 plain-language rules, and generic rules are the only published way to add a question such as the brand or the model.
- Where it is strong
- A chosen response for an address the lists do not settle. A choice of how each booked job is created: scheduled and assigned, scheduled and unassigned, or unscheduled. A Test Mode that tries the operator without creating records or using plan minutes. More than 30 languages, by its own count.
- Watch for
- No dollar price is published for Operator AI, for Engage, or for the platform, and FieldPulse says plainly that it offers no free trial, only a demo. The add-on is enabled by support and requires Engage with a connected number. Whether it can take every call instead of only forwarded missed ones is not published. Cancelling a job, taking a payment, and texting the customer a confirmation are not published. A Google Voice number has to be ported into Engage first.
- Pricing shape
- An add-on by custom quote, on a seat-based platform that is also quoted. FieldPulse says its add-ons are flat-rate, consumption-based, or seat-based without saying which applies here; the help doc refers to plan minutes. It requires the Engage phone add-on. No free trial. Their pricing page →
- For
- A crew already on FieldPulse and Engage that wants its own people to ring first and precise ZIP control.
9. Jobber
Documentation-based · pages read
Jobber's Receptionist answers calls and texts 24/7, books visits, takes requests, and escalates when needed. It handles concurrent calls, and a public demo phone line lets anyone call it before buying.
Booking runs through the account's Online Booking form: those settings decide which team members are scheduled and which services can be booked. Otherwise the outcome is a work request through the selected request form, or a message that becomes a follow-up task on the schedule. Escalation is by keyword: terms the shop names send the call to a team member, and the call can be transferred live.
Its pricing shape is the clearest among the general platforms. Receptionist is included with unlimited usage on the top plan, and on other select plans it is a flat monthly add-on with a bundle of conversations. At the limit the shop chooses between a per-conversation charge and a pause.
- The appliance on the call
- Nothing appliance-specific is published. Intake is described as the job, the contact, and the property, and what else is asked follows the account's request form and Online Booking services. Whether it can be made to ask for a brand, a model number, and a symptom is not published.
- Where it is strong
- Texts as well as calls, with a text back to a caller who hangs up during the greeting. Unlimited usage on the top plan. A public demo line. A count of billable conversations that leaves out spam and calls where no real interaction takes place.
- Watch for
- Whether Receptionist checks the caller's address against a service area or a ZIP list is not published, and for a shop with a hard boundary that is the first question to ask. A Jobber dedicated phone number is required. While paused at the limit it cannot book or take other actions. Which plans count as select plans for the add-on, the languages it speaks, and whether it works during the 14-day trial are not published. Telling callers they are talking to AI is encouraged but not required.
- Pricing shape
- Included with unlimited usage on the top plan. On other select plans, a flat monthly add-on with a bundle of conversations and a per-conversation overage, or an automatic pause at the limit. The platform trial is 14 days on the Grow plan with no card; whether Receptionist works during it is not stated. Their pricing page →
- For
- A shop already on Jobber with Online Booking configured, or one on the top plan where Receptionist is already paid for.
10. ServiceTitan
Documentation-based · pages read
ServiceTitan markets its agent as AI Virtual Agent and documents it as AI Voice Agent. It is positioned for overflow and after-hours calls and books jobs 24/7, straight to the dispatch board, using Adaptive Capacity to book by job type, location, and required skill sets.
On a call it books new jobs, confirms and reschedules appointments, recognizes memberships, communicates dispatch fees, and escalates to a live agent on configurable triggers. It switches to Spanish if the customer speaks Spanish. When a caller wants to pay, it texts a secure payment link. With Dispatch Pro, an after-hours booking triggers a call and a text to the assigned technician.
It sits below the smaller platforms because of who it is for. The version for Basic Phones and Phones Pro is scoped to residential home services companies in the US and Canada on specific packages, and the pages do not say whether an appliance repair company qualifies. Contact Center Pro is in Early Access for specific accounts.
- The appliance on the call
- Nothing appliance-specific is published for the agent. The marketing page says follow-up questions can be created for any type of issue, while the help FAQ lists in-depth follow-up questions among the things the Basic Phones and Phones Pro version will not do at launch. A knowledge base can be uploaded for answering questions.
- Where it is strong
- Capacity-aware booking by job type, location, and required skill set. Automatic Spanish. A payment link texted to a caller who wants to pay an outstanding invoice. An outbound call and text to the technician when an after-hours job is assigned.
- Watch for
- Every call is billed once the agent connects, regardless of outcome or the caller's intent, and no per-call rate is published. No free trial is published for the agent. Cancellation handling is off by default. Texting is limited to ServiceTitan tracking numbers. ServiceTitan leaves AI-disclosure compliance to the customer. For a two- or three-technician appliance shop, the per-technician platform under the agent is the larger decision.
- Pricing shape
- A separately purchased product billed on usage. ServiceTitan's blog describes a per-call fee with no commitment, and in Contact Center Pro calls are billed per contract once the agent connects. No figures are published. The platform itself is priced per technician, by quote. Their pricing page →
- For
- A larger operation already on ServiceTitan that needs overflow and after-hours cover.
11. Dialzara
Documentation-based · pages read
Dialzara is a standalone AI receptionist, and it is the first answering service on this list because its appliance repair page answers two questions of this page's test, the machine and the service area. It captures appliance type, brand, model, symptom, and urgency. It asks for the caller's location and checks it against the coverage area before booking. It says it does not diagnose problems.
The limit is where the booking goes. The native calendar is Google Calendar, and calendar sync is not on the lowest tier. A field-service system is reached through Zapier, Make, webhooks, or a plan-dependent API, and Dialzara itself tells buyers to confirm the exact workflow their platform supports before promising automatic dispatch.
- The appliance on the call
- In the lead details sent to the owner by text or email, and in whatever the connection passes on. The appliance page lists type, brand, model, symptom, and urgency, and says flooding washers and gas leaks are flagged immediately. The same page says routine requests are scheduled for callback, so ask which calls end as a booked window.
- Where it is strong
- Brand and model captured on the call, by a service that works beside whatever software the shop already runs. A seven-day free trial. More than ten languages on its features page. Transfers to any outside number by named person, time of day, or urgency.
- Watch for
- It does not reschedule or cancel; the scheduling page says callers should contact the shop for those. When the minutes run out and no recharge is on, callers go to voicemail. Warm transfer, calendar sync, and English and Spanish start at the second tier. What the Zapier route creates in a field-service system, a customer or a lead or a job, is not published. The native booking target is a Google Calendar, not a dispatch board. Two-way texting is a separate agent with its own fee.
- Pricing shape
- Four flat monthly tiers with included talk-time minutes and a per-minute overage. Warm transfer, calendar sync, English and Spanish, and after-hours rules start at the second tier. The text-message agent and outbound calling are priced separately. Seven-day free trial, no contract. Their pricing page →
- For
- A shop that keeps its current software, or has none, and wants the brand, model, and symptom in a message before calling back.
12. Smith.ai
Documentation-based · pages read
Smith.ai bills its AI Receptionist per call, not per minute, and it has a free tier that the site says is not a trial: a monthly allowance of calls, with overages off by default.
Its distinguishing feature is the people behind the agent. Calls are always handled by the AI first, and a complex call can be transferred to a live North America-based receptionist at any time of day. An escalation the AI starts carries no fee; planned live-agent involvement is a per-call add-on.
For field-service software it describes two integrations in detail. With Housecall Pro, service calls are booked using the shop's online scheduling link, and the call details are pushed into the account when the call ends. With ServiceTitan, appointments are scheduled through Scheduling Pro, customer records are created or matched, and recordings and summaries are logged.
- The appliance on the call
- Smith.ai's own blog article on appliance repair says the AI Receptionist runs structured appliance intake and pushes jobs into dispatch platforms, and that the field-service connection runs through Zapier. There is no appliance repair product page, and whether that intake is a ready template or custom configuration is not published.
- Where it is strong
- A free tier to start on, per-call billing with an allowance for removing spam calls, and live human receptionists available at any hour when the AI is not enough. English and Spanish. Booking into Housecall Pro and ServiceTitan for a shop that runs on one of them.
- Watch for
- The Housecall Pro and ServiceTitan bookings go through those products' own online scheduling tools, so ask whether they must already be switched on. For Jobber, the integration page describes calendar booking by Smith.ai receptionists and does not say which parts the AI does. The AI handles the payment conversation and human agents process the payment. The price of the live-agent add-on is not published. A card is required at sign-up, and cancelling takes 30 days' notice.
- Pricing shape
- Per call, not per minute. A free tier with a monthly call allowance, then monthly plans with included calls and a per-call overage that falls as volume rises. Live-agent involvement is a per-call add-on at an unpublished price. Month to month, with 30 days' notice to cancel. Their pricing page →
- For
- A shop on Housecall Pro or ServiceTitan that wants a person available behind the AI, or a low-volume shop that fits the free tier.
13. Sameday AI
Documentation-based · pages read
Sameday sells AI CSRs for home services, and its strength is where the booking lands: on the field-service schedule the shop already runs, not in a separate inbox to re-key later. It names ServiceTitan, Housecall Pro, Jobber, Service Fusion, and FieldRoutes as integrations.
The Housecall Pro page is the most specific. Booked jobs land on the Housecall Pro schedule in real time, customers are matched to existing records or created, open windows are checked before the AI offers a time, and a confirmation text goes out when the job is booked.
The reason it is not higher is the trade. The trades listed in its navigation do not include appliance repair, and whether appliance repair companies are served at all is not published.
- The appliance on the call
- Nothing appliance-specific is published. Brand, model, and symptom capture, warranty handling, and parts handling are all not published, and appliance repair is not among the trades the site lists. Onboarding covers the greeting, service areas, pricing rules, and escalation policy.
- Where it is strong
- It books into the system a shop already has, with pages for five field-service platforms, so nobody changes software to get an agent. Hand-off rules can be set by intent, keyword, job value, or time of day. It searches technician availability across business units and job types.
- Watch for
- Appliance repair is not a listed trade, so the first question is whether they will take the account. Sign-up goes through a demo, and no free trial is published. The entry plan starts with 500 minutes a month and is positioned for after-hours calls. The rate above the included minutes is not published, and neither is which plan includes booking into Housecall Pro, Jobber, or Service Fusion. Multilingual voices are listed under the quoted Enterprise plan.
- Pricing shape
- A flat monthly base rate sized by expected AI minutes, with two published tiers and a quoted Enterprise tier. No contract. No free trial is published; sign-up is through a demo. The rate above the included minutes is not published. Their pricing page →
- For
- A shop on Housecall Pro, Jobber, or Service Fusion with enough call volume for a dedicated answering service, once Sameday confirms it takes appliance repair.
14. My AI Front Desk
Documentation-based · pages read
My AI Front Desk, which now brands the product Frontdesk, answers 24/7, checks real availability on Google Calendar, Outlook, or Calendly, books the slot, and confirms by text. VIP and urgent callers are transferred live to a named person. It lists more than 20 languages with automatic detection.
For an appliance shop on Housecall Pro there is a documented integration in its help center: connected with a Housecall Pro API key, the receptionist can book and manage appointments during calls. Appointments get a fixed duration chosen in setup.
- The appliance on the call
- No appliance repair page exists for the receptionist itself; the appliance pages on the site are for its AI CRM and for outbound calling. A home-services use case shows a call about a leaking dishwasher where the AI gets the model and texts for a photo. Warranty and parts handling are not published.
- Where it is strong
- More than 20 languages with automatic detection. A text asking the caller for a photo, in its published use case. A documented way to book into Housecall Pro for a shop that is staying there. One self-serve plan with a seven-day free trial.
- Watch for
- One marketing page claims native sync with seven field-service systems, but the integrations page names none and the help center documents only Housecall Pro. That integration needs a Housecall Pro plan with API access, and whether it is available on the self-serve plan is not published. Which Housecall Pro objects are created, and whether a technician is assigned, is not published. How a service-area check is applied before booking for a single-location shop is not published.
- Pricing shape
- One published self-serve plan, flat monthly and lower if billed annually, with included voice minutes; past them, each extra minute draws credits from a monthly pool. Partner and Enterprise tiers are quoted. Seven-day free trial; no permanently free plan. Their pricing page →
- For
- A shop that books from a Google or Outlook calendar, or one on a Housecall Pro plan with API access.
15. QuoteIQ
Documentation-based · pages read
QuoteIQ's Virtual Call Team is on every plan, and its appliance repair page says it captures the appliance and the issue: brand, model type, problem description, and address. By that line it belongs near the top of this list.
It is here instead because its own pages do not agree on what happens next or what it costs. One page says the agent books the appointment directly into the QuoteIQ calendar for service types and time windows the contractor has pre-approved. The feature page and the appliance repair page describe a captured lead and a summary, with the owner deciding when and how to respond. On price, one page says there is no per-call fee and no minute caps, the feature page meters the agent in credits per minute of call time, and the appliance page shows a per-minute usage price.
- The appliance on the call
- In the lead and the call summary. The appliance repair page says the agent captures brand, model type, problem description, and address, and the owner decides how to respond. Every call is recorded, transcribed, and summarized, and QuoteIQ says each interaction is logged to the customer's profile.
- Where it is strong
- The agent is on every plan, and its appliance page says it captures the brand and the model type. It also places outbound calls in batches to prospects, past customers, or follow-up lists.
- Watch for
- Ask which of its three pricing statements is current, and which plan prices are, since the feature page and the pricing page disagree. The feature page's own table puts the entry plan's allowance at about four call minutes a month, and the price of additional credits is not published. QuoteIQ lists the lack of escalation to a live human as a con of its own product. The feature page says customers do not know it is AI. The trial requires a card.
- Pricing shape
- Included in every plan and metered in credits per minute of AI call time, with the credits shared with the other AI features and extra credits sold separately at an unpublished price. QuoteIQ's own pages conflict on whether minutes are capped. A 14-day free trial on any plan; a credit or debit card is required. Their pricing page →
- For
- A budget-first shop that wants a lead with the brand and the problem written down, and will get the price and the booking behavior in writing.
16. Rosie
Documentation-based · pages read
Rosie is a standalone AI answering service that speaks English and Spanish on every call and is available around the clock. It can be limited to after-hours or overflow calls through conditional call forwarding, and every call produces an email or text notification to the business.
What it does with a booking depends on the tier. On the lowest plan it texts the caller a booking link. From the middle plan it books into Google Calendar or Calendly and can transfer calls. A field-service system is reached through Zapier, and Rosie's blog describes call details added to Housecall Pro after the call.
- The appliance on the call
- In the message and the notification. Intake questions are customizable, and the home-services page names appliance models as an example of what Rosie can be told to ask. There is no appliance repair page, and warranty and parts handling are not published.
- Where it is strong
- English and Spanish on every call. A seven-day free trial on all plans. Warm transfers from the middle tier, where Rosie briefs the team before connecting. It works beside any software, since the result is a calendar event and a notification.
- Watch for
- A service-area or ZIP check on the call is not published. Going over the plan's minutes triggers an automatic upgrade to a higher plan, per the terms, and calls are rounded up to the next full minute. Calendar booking and transfers are not on the lowest plan. What the Zapier connection creates in a field-service system is not published. Rescheduling or cancelling is not published. One solution page still says all plans have unlimited minutes while the pricing page lists allowances.
- Pricing shape
- Three flat monthly tiers with included minutes and capabilities gated by tier: calendar booking, transfers, and in-call texts start at the middle tier, pricing estimates at the top. No per-minute overage price is published; per the terms, exceeding the minutes triggers an automatic upgrade to a higher plan. Seven-day free trial on all plans. Their pricing page →
- For
- A solo technician who wants every call answered in English or Spanish and a message with the details, and books the visit himself.
17. Avoca AI
Documentation-based · pages read
Avoca sells an AI CSR that answers every call, books the job in one conversation, and routes emergencies to the on-call technician. Before answering it pulls up the caller's history from the shop's system, and when a call needs a person it passes the full context. Avoca also offers its own human CSR team as a fallback.
Its ServiceTitan page is detailed: jobs appear on the board with customer name, address, service type, and call notes, and existing customers are matched to their profiles. The pages for Housecall Pro, Workiz, Jobber, and FieldRoutes share one template sentence, so what exactly is written into those systems is not published.
For an appliance shop it is near the bottom because nothing about this trade is published. The industries page lists thirteen trades and appliance repair is not among them, and there is no pricing page.
- The appliance on the call
- Nothing appliance-specific is published. The only related wording on the site is about appliance installation problems, on a handyman page. Whether appliance repair companies are served, and whether a brand, a model, and a symptom are captured, is not published.
- Where it is strong
- It reads the caller's history from the shop's existing system before the first word, and hands a human a full brief on escalation. A human CSR team stands behind the AI. Voice, text, email, and chat conversations sit in one place.
- Watch for
- No price, plan structure, minimum commitment, or free trial is published; the site offers a 20-minute demo and a test line. Appliance repair is not a listed trade. A service-area or ZIP check is not published. Rescheduling or cancelling existing appointments is not published. Languages are described as multiple without being named.
- Pricing shape
- Not published. There is no pricing page, so the link goes to the home page; sales are led by a demo. Their pricing page →
- For
- A larger shop on ServiceTitan with a call center, after Avoca confirms it serves appliance repair.
18. Fieldproxy
Documentation-based · pages read
Fieldproxy's AI receptionist is built into its field-service software. It answers every call, knows the customer and their jobs, offers times that exist on the board, reads the booking back to the caller, and puts the job in. It sorts new jobs, reschedules, ETA questions, quote questions, and emergencies, and it hands emergencies and anything the shop chooses to a person, with the context of the conversation.
On the booking question it does well. It is this low because nothing about appliance repair is published for the receptionist, and because of the commercial terms: the platform price is a quote, plans are billed yearly, every plan carries a one-time implementation engagement, and the pricing page says there are no refunds.
- The appliance on the call
- Nothing appliance-specific is published for the receptionist. Fieldproxy has separate automation pages for an appliance manufacturer-warranty check by serial number and model, and for parts ordering, but they do not describe the phone agent.
- Where it is strong
- It reads the booking back to the caller before putting the job in, and has text and email agents working from the same customer records and schedule. Spanish and French are named. Fieldproxy says it configures the receptionist within 48 hours.
- Watch for
- The platform price is by quote, billed yearly, with a one-time implementation engagement and no refunds, so there is no cheap way to find out. No free trial is published. AI usage is charged separately in credits, and how many a typical inbound call uses is not published. Whether it captures a brand, a model, or a symptom, and whether it checks a service area or a ZIP on the call, is not published.
- Pricing shape
- The receptionist is included in the platform: one quoted price per company with unlimited users, sized by jobs per month and billed yearly, plus a one-time implementation engagement. AI usage is metered separately in credits. No refunds, and no trial published. Their pricing page →
- For
- A larger operation that is choosing a whole platform and wants the receptionist configured for it.
19. Goodcall
Documentation-based · pages read
Goodcall counts its bill differently from everyone else on this page: per unique customer, the number of different people the agent helped that month. It says it never meters minutes, calls, or tokens. The shop chooses whether its own phone rings first or every call goes to the agent.
It is last for an appliance shop because of where a booking can go. Bookings go on a Google Calendar and leads to a Google Sheet or HighLevel. The site has pages about Housecall Pro, Jobber, and ServiceTitan, but its FAQ says other systems require a configured API tool or MCP server, and each one counts against the plan's cap on external tools. It speaks English only today.
- The appliance on the call
- In the lead sent to the owner by text and email as the call ends. The agent asks the shop's own questions in the shop's order and spells back names, numbers, and emails. Goodcall has an appliance repair answering page, but it lists no appliance intake fields.
- Where it is strong
- A bill that counts unique callers: one phone number is counted once a month. A free demo agent to build and test before any phone number is connected. A transfer can try up to three contacts.
- Watch for
- No ready-made connector to a field-service system is published, and who builds and maintains an API or MCP connection is not published. English only. There is no free trial; the demo agent is free until a phone number is added. It can text a caller a confirmation but cannot receive replies yet. A service-area check, rescheduling, and cancelling are not published. An older page on the site still advertises a 14-day trial that the FAQ says is not offered.
- Pricing shape
- Flat monthly tiers priced per unique caller, not per minute or per call, with each extra caller billed at the plan's own rate. Tiers also cap external tools. Month to month, with a local number included. No free trial; a free demo agent instead. Their pricing page →
- For
- A solo shop that books from a Google Calendar and wants a predictable bill for answering.
Built into the field-service system, or plugged into it
Built in means the agent and the schedule are one product. Taskrol, Field Boss Pro, Tradellen, ApplianceOps, FieldCamp, Workiz, Housecall Pro, FieldPulse, Jobber, ServiceTitan, QuoteIQ, and Fieldproxy all sell it that way. For most of them a booked call is a job on the board the technicians open in the morning; FieldCamp books the visit only with AI Dispatcher connected, and QuoteIQ's pages disagree on whether the call ends as a booking. The agent comes with the platform: nobody buys Workiz's agent without Workiz.
Standalone means an answering service that works beside whatever the shop runs. Dialzara, Smith.ai, Sameday AI, My AI Front Desk, Rosie, Avoca AI, and Goodcall are in that group. They are quick to start, and several publish a free trial. Their weak point is the last step. Dialzara, Rosie, and Goodcall book a Google Calendar, and they reach a field-service system through Zapier or a connection the shop sets up.
Some standalone services go further. Sameday AI says a booked job lands on the Housecall Pro schedule in real time. Smith.ai books Housecall Pro through the shop's online scheduling link and ServiceTitan through Scheduling Pro. My AI Front Desk documents a Housecall Pro connection by API key. Avoca AI has a detailed ServiceTitan page. FieldCamp sits in both groups: its voice platform is sold standalone, and its AI Dispatcher syncs booked jobs with Jobber, ServiceTrade, Housecall Pro, and FieldEdge.
For any standalone service, ask one question before the price: what exactly does it create in my system, a customer, a lead, or a scheduled job with a technician on it?
What the bill counts
The vendors here count five different things. Minutes: Taskrol, ApplianceOps, Dialzara, Rosie, My AI Front Desk, and Sameday AI, with QuoteIQ counting credits per minute. Calls: Field Boss Pro, Smith.ai, and ServiceTitan. Conversations: Jobber and Workiz. Unique callers: Goodcall. Tradellen includes the receptionist in a flat plan and states no limit. Fieldproxy charges AI usage in credits, and FieldCamp quotes by call volume. Housecall Pro, FieldPulse, and Avoca AI do not publish the unit.
The unit matters less than what happens at the limit. Workiz's agent stops answering past the monthly conversations unless on-demand billing is set up. Dialzara sends callers to voicemail when the minutes run out and no recharge is on. Jobber lets the shop choose between a per-conversation charge and a pause. Rosie moves the account to a higher plan. ApplianceOps adds minutes in blocks. Taskrol's packs bill each minute past the pack at the pack's own per-minute rate, and its one-time trial is a fixed number of AI minutes.
Read the definition of the unit too. ServiceTitan bills every call once the agent connects, whatever the outcome. Smith.ai counts every answered call and allows a share of spam calls to be removed from the bill. Jobber does not count spam or calls where no real interaction takes place. Workiz counts a call as a conversation from 20 seconds.
What to set up before any agent books for you
An agent books from settings the shop already has, and it is only as good as they are. Housecall Pro's agent matches requests to price-book line items and answers price questions from the services enabled for Online Booking. Jobber's books through the Online Booking form. Workiz's follows the Online Booking settings, and the arrival window it confirms is the booking slot length. FieldPulse's takes services and open times from the Booking Portal.
Taskrol's AI Agent books from the company's working hours and ZIP codes and from each technician's own hours and ZIP codes. Set the company ZIP list and each technician's working days first, and the agent offers only windows a technician really has, in the area the shop covers. The setup steps are on the AI Agent trial page, and what the agent does on a call is on the AI receptionist feature page.
Three names you may see elsewhere, and why they are not ranked
Apantio AI has an appliance repair page with one of the fullest intake lists we read: appliance type, brand and model number, symptoms and error codes, age and warranty status, and a postal or ZIP code check before it books into Google Calendar. It is positioned for businesses in Cyprus, answers in Greek and English, and publishes its prices in euros. Whether US businesses or US phone numbers are served is not published, and its terms say the operator's details are still to be published. That is not enough to rank it for a US shop.
ServiceWorks publishes no AI call-answering product on its own site as of the check date. Its AI layer, ServicePanda, turns call recordings and transcripts into structured information after the call, and ServiceWorks says it is not trying to replace the phone system: a voice provider manages the call.
Rossware lists no AI receptionist on its own site as of the check date. ServiceDesk has call management for the staff who answer, and the SD-CyberOffice online scheduler lets customers schedule jobs straight into ServiceDesk. A Rossware article from 2026 says ServiceDesk partners with platforms in the AI assistant space and asks readers to contact the company, so a Rossware shop should ask which ones.
What a shop actually pays
The sticker price and what you pay are usually different numbers, and the difference has a shape. Seats are counted separately, and the office dispatcher is often a seat too. Reporting frequently sits one tier above where the advertised price sits. The technician app can be its own line. Phone, AI answering, and marketing are add-ons almost everywhere. Card processing is a percentage nobody puts in the headline.
We don’t quote the other vendors’ numbers — see the rule above — so the shapes are in the table and each product’s pricing page is linked from its card. Our own number is ours to quote, so here it is on a worked example: a shop with 3 technicians running about 150 jobs a month at an average ticket of $360 turns about $54,000 a month. Taskrol Pro costs $129 a month with 3 users included; each additional user is billed monthly. Card processing is 3.4% + $0.30 per successful card transaction. The phone is the separate Voice & SMS add-on, with unlimited SMS on every tier. The plan alone is 0.24% of revenue for the system the whole shop runs on. Hold every other product against that yardstick, because a tool that bills every seat from the first one lands somewhere very different.
Which one, for which shop
- An appliance repair shop: missed and after-hours calls, repeat customers, warranty returns
- Taskrol's AI Agent, our first pick. Fill in the schedules and ZIP areas first, and start with the one-time AI Agent trial.
- One to five technicians, appliance only, home-warranty dispatches in the mix
- Field Boss Pro. ApplianceOps if you want an appliance-only CRM and can live without a published live transfer.
- A small shop that wants the brand and model on the job and a flat bill
- Tradellen. Ask about call limits, which are not published.
- Warranty callers, serial numbers, claim numbers
- FieldCamp, with AI Dispatcher connected, after a demo for the price.
- Already on Workiz
- Genius Answering. Decide what happens when the monthly conversations run out before you switch it on.
- Already on Housecall Pro
- CSR AI first. If its price does not work for you, Sameday AI, Smith.ai, and My AI Front Desk each publish a way to book into Housecall Pro.
- Already on Jobber
- Receptionist, which is included on the top plan. Ask about the service-area check.
- Already on FieldPulse with Engage
- Operator AI, if you want your own people to ring first.
- Ten-plus technicians on ServiceTitan
- ServiceTitan's own agent, or Avoca AI or Sameday AI on top of it.
- No field-service software, or a Google Calendar and a notebook
- Dialzara for the appliance intake, Rosie for English and Spanish, Goodcall for a bill that counts callers.
- You want a person behind the AI
- Smith.ai.
- Budget is the first filter
- QuoteIQ, after you have the price and the booking behavior in writing.
Whichever agent you try, call it yourself before a customer does. Say you have a Whirlpool dryer that will not heat, give an address inside your area, and ask for tomorrow morning. Call back from the same number and ask to move the visit. Then call once more with an address one ZIP outside your area. Listen for what it asked about the machine and whether it caught the ZIP, and then look at where the booking showed up.
Frequently asked questions
- Is there an AI receptionist built for appliance repair?
- Yes. Taskrol, Field Boss Pro, Tradellen, ApplianceOps, and FieldCamp each publish an agent for appliance repair calls inside their field-service software, and Dialzara is a standalone service with an appliance repair page. Most ask about the machine and the symptom before offering a time.
- What is the best AI CSR for an appliance repair company?
- For a small appliance shop, our first pick is our own Taskrol AI Agent: after a ZIP check it books real technician windows on the shop's dispatch board, billed per minute. Field Boss Pro and Tradellen publish brand, model, and symptom capture, with the receptionist in a plan.
- Can an AI receptionist book appliance repair jobs into the schedule?
- Yes, when it is built into the field-service software or integrated with it. Taskrol, Field Boss Pro, Tradellen, ApplianceOps, Workiz, Housecall Pro, FieldPulse, Jobber, and ServiceTitan each book onto their own schedule. Standalone services mostly book a Google Calendar or pass a message.
- How much does an AI receptionist cost for a small repair shop?
- It depends on the unit. Vendors bill by the minute, the call, the conversation, or the unique caller, or include the agent in a plan, and several publish no price. Estimate your monthly calls and their length, then price each shape.
- Can AI answer after-hours and overflow calls for an appliance repair company?
- Yes. Taskrol, Workiz, FieldCamp, and Goodcall let the shop choose whether the team or the agent answers first. FieldPulse rings the team first by design. Housecall Pro, Rosie, and Sameday AI can be set as after-hours or overflow cover.
- Will an AI front desk ask for the appliance brand and model?
- Some publish that it does. Field Boss Pro, Tradellen, FieldCamp, Dialzara, and QuoteIQ say their agents capture the brand and the model. Workiz uses custom questions. Housecall Pro, Jobber, and ServiceTitan publish no appliance intake.
- Does an AI booking agent check the service area before booking?
- Several do. Taskrol checks the caller's ZIP against company and technician ZIP lists. Workiz enforces a ZIP radius or a custom area. FieldPulse takes included and excluded ZIP codes. Housecall Pro has a service-area setting. Jobber and Rosie do not publish one.
- How is Taskrol's AI Agent priced?
- It is a paid add-on billed by the minute: Voice & SMS plus a monthly AI Agent minute pack, or a one-time AI Agent trial with 50 AI minutes. Both add-ons can be bought on any plan, including free Solo.
- What happens when the caller wants a person?
- It varies. Taskrol makes one live transfer and saves a lead if nobody picks up. Workiz, Jobber, FieldCamp, and Dialzara can transfer the call. Smith.ai and Avoca AI have their own human staff. ApplianceOps flags the lead for a call-back, and QuoteIQ lists no live escalation.
- Can I use an AI receptionist with Housecall Pro or Jobber?
- Yes. Each sells its own: CSR AI and Receptionist. Standalone services also connect: Sameday AI names both, FieldCamp's AI Dispatcher syncs with both, Smith.ai and My AI Front Desk document Housecall Pro, and Rosie and Dialzara reach them through Zapier.
- Why is Taskrol ranked first on its own list?
- Because we weigh what happens after the call. Taskrol's AI Agent checks the ZIP, offers real technician windows, and books the job on the shop's dispatch board, inside appliance repair software. Its prices are published. It is our product, so the ranking is ours.
Sources and check dates
Every fact about another vendor above comes from these pages, read on the date shown. Re-check one vendor, update one line.
Run the test on Taskrol yourself
Solo is free forever for one technician, with no card. The AI Agent is a paid add-on on any plan, and the one-time AI Agent trial puts it on a real number so you can call it yourself before a customer does.
Or read the Taskrol appliance repair software page and the one-to-one comparisons.