Taskrol feature
Business Phone and SMS for Appliance Repair
Keep business calls and messages out of personal phone threads and beside the customer record where the team works.
Taskrol Voice & SMS gives an appliance repair business a dedicated number for customer calls and text messages. Communication can be linked to the customer record, reducing the handoff gaps that happen when the history lives on one employee's phone.
Use the same workspace to review call history, respond to customers, and send operational updates such as appointment or arrival information. Voice & SMS is a paid add-on and US business texting requires the appropriate registration and customer consent.
How it works
- Set up the business line. Choose the Voice & SMS service and complete the required business and texting registration.
- Call and message. Use the dedicated number for inbound and outbound customer communication.
- Keep the context. Review calls and texts with the customer record rather than searching personal devices.
Dedicated business number
Separate service communication from the owner's or technician's personal number.
Customer-linked history
Give authorized team members context from prior calls and messages.
Operational updates
Use text messaging for relevant job and appointment communication after consent.
Clear setup expectations
Voice & SMS is an optional paid service and business texting registration may be required before use.
Frequently asked questions
Does Taskrol provide a business phone number?
A dedicated number is available through the paid Voice & SMS service after the required setup is completed.
Can calls and texts be linked to a customer?
Yes. The communication workflow is designed to keep call and message history connected to customer context for the team.
Can I send appointment text messages?
Taskrol can support operational SMS communication when Voice & SMS is active. Businesses must follow consent, opt-out, and carrier registration requirements.
Is Voice & SMS part of the free plan?
No. Taskrol's core CRM can be used on the free plan, while the phone number, calling, and texting service is a separate paid add-on.
Solo stays free forever for one technician and one company. Paid plans include a 7-day trial.