Taskrol feature
Business Phone and SMS for Appliance Repair
Keep business calls and messages out of personal phone threads and beside the customer record where the team works.
Taskrol Voice & SMS gives an appliance repair business a dedicated number for customer calls and text messages. Communication can be linked to the customer record, reducing the handoff gaps that happen when the history lives on one employee's phone.
Use the same workspace to review call history, respond to customers, and send operational updates such as appointment or arrival information. Voice & SMS is a paid add-on and US business texting requires the appropriate registration and customer consent.
Appointment and ETA texts, on video
Set up automatic SMS and notifications so customers get ETA, appointment, and job status updates without manual texting.
How it works
- Set up the business line. Choose the Voice & SMS service and complete the required business and texting registration.
- Call and message. Use the dedicated number for inbound and outbound customer communication.
- Keep the context. Review calls and texts with the customer record rather than searching personal devices.
Dedicated business number
Separate service communication from the owner's or technician's personal number.
Customer-linked history
Give authorized team members context from prior calls and messages.
Operational updates
Use text messaging for relevant job and appointment communication after consent.
On My Way from the job
The technician taps On My Way and the customer gets a text from your business number. The Automatic ETA & tax rate add-on puts the drive time in it.
Frequently asked questions
Does Taskrol provide a business phone number?
Yes. A dedicated number comes with the Voice & SMS add-on, once the business and texting registration is done.
Can calls and texts be linked to a customer?
Yes. Calls and texts on the business number stay with the customer record, and calls can be recorded, so whoever calls back sees what was said.
Can I send appointment text messages?
Yes. With Voice & SMS on, switch on Notify client when you book the job and the customer gets a text about the visit from your business number. When the technician taps On My Way, another text goes out; the Automatic ETA & tax rate add-on ($10 per user per month) puts the drive time in it. Business texting needs carrier registration and the customer's consent.
Which plans can add Voice & SMS?
Every plan, including the free Solo plan. Voice & SMS is a paid add-on: the phone number, calling and texting are billed on their own, next to the CRM plan you are on.