Taskrol feature
AI Receptionist for Appliance Repair Calls
Answer the calls your office misses, after hours or when nobody picks up in time, book them into real technician windows, and move or cancel an existing visit without a callback.
Taskrol's AI Agent is an AI receptionist for appliance repair calls, an AI CSR on your business line rather than a voicemail with a transcript. It recognizes the caller from their number, opens their record and their jobs, and takes the call from there: a new repair, a warranty return, a change of time, a cancellation, or the question every dispatcher hears all day — when is the technician coming.
For a new repair it works the way your office does. It matches the caller's word for the machine to an appliance type, checks the ZIP against your service area before promising anything, offers real windows from technician availability, takes the name and callback number, and quotes your diagnostic fee once. Two broken appliances at one address stay one visit and one fee.
You keep the controls. You choose who picks up first: your team, with the agent taking over when nobody answers within the seconds you set, or the agent itself during the hours you schedule, such as evenings and weekends. Every call is recorded and transcribed, a call that needs a person becomes a lead with a reason attached, and it makes one live transfer when the caller asks for one. Ongoing AI answering needs Voice & SMS and a monthly AI Agent pack; a one-time AI Agent trial lets you hear it on a real number first.
The AI Agent taking a repair call, on video
Buy a number, turn on the AI Agent, choose who answers first, set hours, voice and instructions, then give it your service area and technician coverage.
How it works
- It knows who is calling. The number is matched to a customer record, so a returning caller is greeted by name and their open jobs are already on the screen the agent is reading from.
- New repair: area first, then the window. The appliance is matched to a type from the caller's own words, the ZIP is checked against your service area, and the times offered come from real technician availability rather than a generic promise.
- Existing visit: move, cancel, or check. A caller with an appointment can reschedule it, cancel it — after one offer to move it instead — or hear the window and status, without repeating their address or appliance.
- Warranty returns are recognized. Same machine, completed visit inside the follow-up window: the agent books the return against the original job and says there is no diagnostic fee for it.
- A person when the caller wants one. On a request for a human it makes one live transfer. Disputes, complaints and anything unresolved are saved as a lead with a reason so the office can call back.
Books into your real schedule
Windows come from technician availability and your service area, so the appointment it promises is one you can actually run.
Reschedules and cancels
The two calls that eat an office day are handled end to end, including visits that are warranty returns.
Your fee, said once
The diagnostic fee is quoted after the ZIP check and repeated no further — the rule a good receptionist follows on the phone.
One visit for two machines
A washer and a dryer at the same address stay one trip, one window, and one diagnostic fee instead of two bookings.
Real answers, and a lead when a call needs a person
It gives the booked window and status from the job, and it books only windows a technician actually has. Unclear cases land as a call lead with the reason attached, for the office to pick up.
Try before ongoing packs
Start with the one-time AI Agent trial — $10 for 50 AI minutes on a real number — then buy a monthly AI Agent pack on Subscription → AI Agent when you need more minutes.
Frequently asked questions
Can the AI Agent actually book the visit?
Yes. It checks the ZIP against your service area, offers windows from real technician availability, takes the name and callback number, and creates the job. Set your company and technician schedules and service areas first: the windows it offers come from them.
Can it move or cancel an appointment?
Yes. It finds the existing job, offers alternative windows and reschedules it, or cancels it after one offer to move it instead. Warranty visits are handled the same way. It doesn't ask an identified customer for the appliance or the address again, and it doesn't repeat the fee.
Does it recognize a returning customer?
Yes, by the number they are calling from, with the service address as the fallback. A returning caller about the same appliance with a completed visit inside the follow-up window is treated as a warranty return: the visit is booked against the original job and no diagnostic fee is quoted.
What does it answer about price?
It quotes your diagnostic fee — after the ZIP check, and once per call. For the repair itself it says what a technician would say: the price depends on the part, and the technician quotes it on site. It never invents repair prices, part prices or labor rates.
What happens when the caller wants a person?
It makes one live transfer. If nobody picks up, or the caller wants a callback, a dispute or a complaint, the call is saved as a lead with the reason attached so the office can follow up with the recording and transcript in hand.
What is required for ongoing AI call handling?
Set your company and technician schedules and ZIP service areas first. Ongoing answering needs Voice & SMS and a monthly AI Agent pack — AI Agent 300 or AI Agent 1000 — bought on Subscription → AI Agent. To hear it before that, the one-time AI Agent trial is $10 for 50 AI minutes, with a number reserved for 50 days if you don't have Voice & SMS yet.