Automatic ETA and Appointment Texts for Appliance Repair Customers
Set up automatic SMS and notifications so customers get ETA, appointment, and job status updates without manual texting.
See how to set up automatic customer updates in Taskrol so clients get ETA, appointment reminders, and job status by SMS without anyone texting by hand. Fewer "where's the technician?" calls and a more professional experience for your customers.
The guide covers Taskrol's opt-in consent flow, so your appliance repair business can text customers in a compliance-friendly way from the same system that runs your jobs. Customer texts come with the Voice & SMS add-on, and the ETA worked out from drive time is part of the Automatic ETA & tax rate add-on.
Transcript
The full narration, if you would rather read than watch.
With Taskrol, you can keep your customers updated automatically. Once you connect a phone number, Taskrol can send notifications for you, including ETA updates, invoice links, and other job related text messages.
But if you don't want to connect phone service right away, no problem. You can still text your customers manually from your mobile phone. Just tap the customer's phone number in Taskrol and send the message through your regular messages app. And when you're ready for full automation, you can connect Taskrol's phone system to make calls and send text messages directly from the app. Manual or automatic.
More Taskrol guides
- Appliance Repair Invoice Software — Estimate to Paid in One Workflow
- Run Two Repair Companies in One App — Multi-Company Field Service
- Technician Scheduling for Appliance Repair — Assign Jobs to Your Team
- Warranty Callback in Appliance Repair Software — One Tap From the Original Job
- Appliance Repair Software, Explained in 2 Minutes
- Appliance Repair Scheduling Software — One Board, One Map, One Day