Taskrol feature
Subcontract Appliance Repair Jobs to Another Company
When there is more work than your technicians can take, hand the job to a partner company from your own account — and the invoice still goes out from you.
Every repair company has weeks when the calls outrun the crew. The usual fix is a partner company with its own technicians — and then a phone call, a screenshot of the address, and a text later asking what they found.
In Taskrol you add that company's owner to your team as a Contractor and give him the job from your company. He works it from his own Taskrol account, in the app he already uses, with his own parts and his own people. The job stays yours, so the invoice goes out from your company.
Teams are on Basic and Pro. Both include unlimited contractors; Basic includes one user and Pro three, and each of your own employees past that is billed monthly.
Handing a job to a partner company, on video
Too much work for your own technicians? Add a partner company to your team and give it the job. It works the job from its own account, and the invoice still goes out from your company.
How it works
- Add the other company. In Settings → Team Management, add the other company's owner to your team. He stays the owner of his own business and shows up in your team as a Contractor; in his account, your company appears under Teams I belong to.
- Give him the job. Create the job as usual — customer, address, appliance, complaint, time — and assign it to him. It is still your company's job.
- He works it from his own account. He opens the job in the Taskrol app he already uses, with his own parts and technicians. No second login and nothing retyped from a text message.
- The invoice goes out from you. Because the job belongs to your company, the invoice goes out from your company. Everything else — his parts, his people — stays his.
Your job, his hands
The customer, the address, the appliance and the complaint travel with the job, so he doesn't retype anything and you don't forward screenshots.
The invoice is yours
The job belongs to your company, so the invoice goes out from your company, even though his technicians did the work.
His account, his tools
He works from the Taskrol account he already has — his parts, his technicians, his settings — and your company is one more team he belongs to.
A contractor is not a seat
A contractor is another company, not a seat on your plan. Basic and Pro include unlimited contractors; seats are for your own employees.
Frequently asked questions
Can Taskrol assign a job to another company?
Yes. Add the other company's owner to your team as a Contractor in Settings → Team Management, then assign the job to him. He works it from his own Taskrol account, and the job stays with your company.
Who sends the invoice?
Your company. The job is yours, so the invoice goes out from you, even though his company did the work.
What information follows the job?
He opens the job itself — the customer, the service address, the appliance, the complaint and the scheduled time — not a copy you typed into a message.
Is this the same as adding an employee technician?
They are two different things. An employee takes a seat on your plan: Basic includes one user, Pro includes three, and extra users are billed monthly. A contractor is another company with its own Taskrol account, and Basic and Pro include unlimited contractors.
Which plans include it?
Basic and Pro, both with unlimited contractors.