Appliance Repair: Sign the Diagnostic Fee First, Then Let Him Pick the Estimate
The customer signs for the diagnostic fee before troubleshooting starts. After the diagnosis the job can carry up to three estimates — and the one he signs becomes the invoice, while the others stay on the job as a record of what was offered.
Nobody argues about the diagnostic fee until afterwards. This short shows the Taskrol sequence: the customer signs the diagnostic authorization before the machine is opened, and the wording says the fee is due whether or not a repair is approved.
After the diagnosis the same job can carry up to three estimates instead of one take-it-or-leave-it price. The customer opens a link, picks the option they want, and signs it. That estimate becomes the invoice. The option they turned down stays on the job as Not selected — a record of what was offered, months later.
Transcript
The full narration, if you would rather read than watch.
Nobody argues about the diagnostic fee -- until afterwards. So he signs for it before the machine is opened: due whether or not he approves the repair. After the diagnosis the job can carry up to three estimates. Not one price to argue with -- a choice.
One with the pressure switch, one without -- a hundred dollars apart, both on the same job. He opens the link and picks one himself. One tap, not a phone call. He approves it and signs, and that estimate stops being an estimate.
That estimate is the invoice now -- approved, dated, and signed. One approved, one not selected. And he pays the approved one right here. One job, one invoice.
Taskrol dot com.
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