Appliance repair CRM
Dishwasher repair software for appliance repair companies
The short answer
Taskrol is dishwasher repair software for repair companies. The dishwasher goes on the job with brand, model and serial; the technician opens the exploded diagrams for that model, adds the drain pump or the inlet valve, checks his van stock in the same search, and sends an estimate with up to three options. The customer signs the diagnostic fee before the machine is pulled.
This page is for appliance repair companies, not homeowners looking for a repair appointment.
Dishwasher calls are short on the calendar and long on the floor: the machine comes out from under the counter for most repairs, and the unit is often cheap enough that repair versus replace is on the table from the start.
Here is how the job runs through Taskrol, from the plate on the door edge to the paid invoice.
What dishwasher repair software has to handle on a typical call
Not draining is a drain pump, a check valve, a clogged filter or the knockout plug left in a new disposer — a five-minute fix that still needs a diagnostic fee. Not filling is the inlet valve or the float; not cleaning, the circulation pump or spray arms.
Leaks are the door gasket, the pump seal, a cracked sump or a loose inlet fitting; finding one means pulling the machine, running a cycle and watching. Not starting is the door latch, a thermal fuse or the control board.
A board and a pump on a ten-year-old dishwasher can approach the price of a new one, so the estimate has to give the customer a clean choice and stay available after the tech leaves.
How a dishwasher job runs in Taskrol
The dishwasher goes on the job as a device with type, brand, model and serial; the plate is on the door edge, and the camera reads it. Diagrams under the serial opens the exploded views — sump and pump, door, racks — and Add puts the drain pump on the job.
Before the brackets come off, the customer signs the diagnostic authorization on the tech's phone; the text names the company and the fee. The parts search shows the model's parts beside your own stock, so an inlet valve already on the van is found before anyone orders it.
The estimate carries up to three options — pump only, pump and gasket, or the sump assembly — and the customer approves one by link, today or next week. The approved option becomes the invoice, paid on the job by card, Tap to Pay on iPhone included.
The diagnostic fee on a repair-or-replace call
Take a shop with a $79 diagnostic, signed before the work starts, and an average ticket around $360. Against those numbers, a dishwasher estimate is often a repair-or-replace choice, so the fee is settled before the machine is pulled and Taskrol puts the options in one document the customer can answer later by link.
How to run a dishwasher repair in Taskrol
- Create the job with the dishwasher on it. Quick Job makes the customer and the job on one screen; add the device — type, brand, model, serial. The camera reads the plate.
- Sign the diagnostic fee before pulling the machine. Open the diagnostic authorization on the phone; the customer signs, and it stays on the job.
- Open the diagrams and add the part. Diagrams under the serial; swipe to the sump and pump page, find the drain pump on the list, tap Add.
- Check the van, then send the options. The parts search shows your stock beside the catalog; build up to three options and send the estimate.
- Invoice and payment on the job. The approved option becomes the invoice; take the card on the spot, mark the part used.
A dishwasher call on a generic field service tool versus Taskrol
On the calendar a dishwasher call looks like any other appointment; these rows are where the appliance steps are left to memory.
| Moment on the call | A generic field service tool | Taskrol |
|---|---|---|
| The fee before the machine is pulled | A line item agreed verbally, or a form in another app. | A diagnostic authorization signed on the tech's phone and stored on the job, fee in the text. |
| Repair or replace | One quote; a second one means a second document. | Up to three options on one estimate, approved by link, later if they like. |
| The pump's part number | A supplier site in another tab. | The model's exploded views and parts list from the job; Add puts the part on it. |
| The part the job is waiting on | A note on the job, or a text to whoever buys. | The part sits on the shopping list under this job; when it arrives, Parts received moves the job into Ready to install. |
What you get with Taskrol for dishwasher repair
The dishwasher on the job with its model
Type, brand, model and serial as a device on the job; the camera reads the plate, and the brand fills from the model.
Diagrams for the sump, the door, the racks
Exploded views by model with the parts list — description and part number — and Add to put the part on the job.
The fee signed before the brackets come off
Diagnostic authorization on the tech's phone, company name and fee in the text; it stays on the job for any dispute later.
Repair-or-replace as three options
Pump only, pump and gasket, or the sump assembly on one estimate; the customer approves by link.
Van stock in the parts search
Inlet valves, drain pumps and door latches counted per van and box; low stock adds itself to the shopping list.
Copy the phone and the address
Press and hold the phone number or the address on the job to copy it, so you can text a colleague where you're heading from your own phone.
Frequently asked questions
Is Taskrol a dishwasher repair service near me?
No. Taskrol is the software appliance repair companies run their jobs on; it does not send anyone to your kitchen.
What should dishwasher repair software do that a general CRM does not?
Hold the machine with its model on the job, open the diagrams for that model, show whether the pump is on the van, get the fee signed before the pull, and offer repair-or-replace on one estimate.
How do I get the diagnostic fee approved before I pull the dishwasher?
Open the diagnostic authorization on the job; the customer signs on the tech's phone, and the text names your company and the fee. The estimate charges only the fee until approval.
What if the customer wants to think about the repair?
The customer pays the diagnostic fee and the estimate stays available at the link; they approve an option if and when they decide, and it becomes the invoice.
Can I take the card on the spot for a dishwasher repair?
Yes. Card payments run through Stripe, with Tap to Pay on iPhone and a 0–4% card markup under Settings → Payouts. Cash, check, Zelle, Venmo, Cash App and bank transfer are recorded too.
How does the dishwasher part get ordered?
The part goes on the shopping list under the job, so whoever does the buying sees which part number the job is waiting on and orders it from your supplier.
Do the photos of the leak stay with the job?
Yes. Anyone who can open the job can add photos until it is completed; they stay on the job with the parts, the estimate and the invoice.
Can I bring my dishwasher customers over from another system?
Yes. Housecall Pro, Workiz and Markate exports import directly in the web app under Settings → Database import; from any other system, send us your export at [email protected] and we migrate it.