Appliance repair CRM
Washer and dryer repair software for appliance repair companies
The short answer
Taskrol is washer and dryer repair software for repair companies. Each machine goes on the job with brand, model and serial — a washer and a dryer on one visit are two devices on one job. The technician opens the diagrams for the model, adds the pump or the belt, checks his van stock in the same search, and sends an estimate with up to three options.
This page is for appliance repair companies, not homeowners looking for a repair appointment.
Laundry is the volume side of appliance repair: more calls, faster diagnoses, a part on most of them, and the job is won or lost on whether the part is on the van.
Here is what those calls involve and how each one moves through Taskrol.
What washer and dryer repair software has to keep straight on a laundry call
Washers. Not draining or not spinning is the drain pump, a clogged filter, the door lock, or the drive — belt, coupler, shift actuator. Leaks are hoses, the door boot or the pump seal. A loud spin on a front-loader is bearings, often a repair-or-replace conversation.
Dryers. No heat on electric is the element, a thermal fuse, the high-limit thermostat or a burned terminal block; on gas, the igniter, flame sensor or valve coils. Not tumbling is the belt, idler pulley and drum rollers. Long dry times are often a restricted vent.
Two machines, one visit. Stacked units and a customer who adds the dryer while the tech is there are normal; the job has to hold two devices and one estimate without a second work order.
How a washer or dryer job runs in Taskrol
The machine goes on the job as a device — type, brand, model, serial — and Add Device puts the second machine on the same job; the camera reads each plate. Diagrams under the serial opens the exploded views for that model, and Add puts the drain pump or the belt kit on the job.
The parts search shows the model's parts beside your own stock. Belts, thermal fuses and igniters are the classic tracked parts: mark them tracked, set one low-stock number, and a van that drops to it adds the part to the shopping list.
The estimate is one document with up to three options — pump only, pump and hoses, or the tub assembly. The customer signs the diagnostic fee before the machine comes apart and approves by link; the approved option becomes the invoice. Photos of the vent or the failed part attach to the job.
How the second visit goes when the part is not on the van
Take a shop running about 150 jobs a month with a part on almost every one. When the part is on the van or in the warehouse, the job finishes the same day; otherwise the install goes on the next business day. Meanwhile the job sits In Progress, each technician watches his own parts, and the office or the tech calls the customer when the part is in hand. Taskrol shows exactly that: In Progress until the part arrives, and Ready to install once the technician switches on Parts received. It is how return visits run at Cactus Appliance, an appliance repair company in Orange County, California, where Taskrol runs every day.
How to run a washer or dryer repair in Taskrol
- Create the job, put both machines on it. Quick Job creates customer and job on one screen; add the washer as a device, then Add Device for the dryer.
- Pull the diagram and add the part. Diagrams under the serial opens the model's exploded views; find the pump on the page's list and tap Add.
- See if it is already on the truck. Your stock shows beside the catalog result with the box it sits in; a part you lack goes on the shopping list under this job.
- Sign the fee, send the options. The customer signs the diagnostic authorization; build up to three options, send the estimate, and get a push when one is approved.
- Finish, or book the return. Part on hand: install, mark it used, take payment. Part ordered: In Progress until it lands; switch on Parts received and the job shows under Ready to install.
A laundry call on a generic field service tool versus Taskrol
Any scheduling app can book a washer call; the difference shows once the machine is open.
| Moment on the call | A generic field service tool | Taskrol |
|---|---|---|
| Two machines on one visit | A second line item or a second work order, serials in the notes. | Two devices on one job, each with brand, model and serial; one estimate, one invoice. |
| Parts every truck should carry | A reorder point per SKU in a stock module, if the tool has one. | Belts, fuses and igniters marked as tracked; low stock adds itself to the shopping list. |
| The part is ordered | A status someone has to remember to update. | In Progress with the part on the shopping list; the Parts received switch moves it into Ready to install. |
| A repeat call on the same machine | Model and serial in the last visit's notes, if someone finds them. | The customer's record lists both machines with model and serial, and each past job shows the machine it was for. |
What you get with Taskrol for washer and dryer repair
Two devices on one job
A washer and a dryer on the same visit, each with its own brand, model and serial; one estimate and one invoice at the end.
Diagrams and the parts list for the model
Diagrams under the serial opens the exploded views with descriptions and part numbers per page; Add puts the part on the job.
Tracked parts refill themselves
Belts, fuses, igniters, door locks marked as tracked; a van that runs down adds the part to the shopping list.
One estimate, up to three options
Pump only, pump and hoses, or the full tub assembly on one document with one number; the approved option becomes the invoice.
The return visit lives on the same job
No second work order: In Progress while the part is on order, Ready to install once Parts received is switched on.
Text the customer from the job
A text when the job is booked and another when the tech taps On My Way — from the technician's phone, or from your business number with Voice & SMS.
Frequently asked questions
Is this for homeowners looking for washer or dryer repair?
No. Taskrol is the software appliance repair companies run their jobs on. If your washer will not drain, call a local repair company.
Does washer and dryer repair software need a parts catalog?
For laundry especially: the same drain pump exists under a dozen part numbers across brands and years. The model on the job pulls that model's parts list and diagrams from the Encompass catalog.
Can one job hold a washer and a dryer?
Yes. Add Device puts a second machine on the same job with its own type, brand, model and serial. Both share one estimate, one invoice and one visit.
Does the app tell the technician what is on his van?
Yes. The parts search on the job shows his van stock beside the catalog result, with the shelf or box.
How does the map help plan a day of laundry calls?
The map shows the day's jobs at their addresses, numbered in schedule order, so the dispatcher sees which calls sit close together and sets the order the technician runs them.
What if the customer wants to think about a bearing job?
The estimate stays open at the customer's link with the fee already signed; they approve whenever they decide, and the approved option becomes the invoice.
Can technicians see the same jobs as the office?
Yes, on Basic and Pro: assign the job, set what each role can open, and field and office see the same job, parts and photos. Extra users are billed monthly.